Question about Samsung G2 Portable External HX-MU064DC/ GB2 640 GB USB 2.0 Hard Drive

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Hardware changes might not have been detected

The hard drive was working and has recently stopped working. It is detected in the devices but cannot be opened. I have tried going through the device manager - uninstalling it, rebooting the computer and then reinstalling it but I get the error message "Hardware changes might not have been detected." It also shows up on the toolbar to eject safely but again I can't open it. I've also tried it in the two other usb ports on the computer as well as trying it in two other computers. All result in the same issue. Please can you help?

Posted by Anonymous on


6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

  • 32 Answers

SOURCE: Can't read the content

What's happening is that there's no windows formatting on the hard drive as it is part of your Video Recorder. So the only other option that I'm aware of (although I'm sure there a thousands of other options) is to download Slax Linux Boot CD (follow the link below) and boot into Linux. Linux is able to read drives in RAW format and doesn't need all the formatting stuff that windows needs. Then you should be able to copy the desired files from the hard drive onto whatever drive you want on your PC. Let me know how this goes.

Posted on May 01, 2009

  • 101 Answers

SOURCE: problem in hard disk

control panel
computer management
disk management
select the disk and iniatlize by right clicking.

Posted on Jul 09, 2009

  • 1383 Answers

SOURCE: HDD enclosure does not work

For that you need to uninstall all usb driver from device manager.
Right click on my computer icon then you see system property then go to hardware -> device manager then uninstall usb drivers 1 by 1 .
Then restart computer then all usb drivers are automatically installed.
Then connect your harddrive if still face same problem then connect your harddrive to another computer then check.
If another computer cant see your harddisk then your harddisk has hardware issue.
It need repairing .
If it is in warrenty take it to service shop they replaced it.

Posted on Aug 01, 2009

  • 3153 Answers

SOURCE: I did an ASR recovery after my harddisk got wasted

I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especialy true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.

Any exclamation marks by hardware need fixing before you investigate any further

It is also possible that if the port you are using gets a lot of frequent use than it may need a little TLC with a fine tipped soldering iron.

Quick checks of the drive itself can be done by removing it from its enclosure and connecting it directly to a comuter that has the correct interface. If you can read and use the drive then you know it is not that.
If you cannot use the drive in any way and esp. if you hear clicking or pinging then the drive is almost certainly dead or dying.

Posted on Aug 26, 2009

  • 214 Answers


reinstall its driver

Posted on Aug 02, 2010

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hope this helps, lemme know if you need more info.



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