My 3000 has a green light but it only flashes to indicate the sync period during which time you should press the button on the back of the presenter. The presenter works well and to date I have had no problems.
I had the same problem with the synchronization for this product. Even after finding the instructions for how to synch. the presenter would not advance slides. Finally, out of frustration, I did the synch process with the pointer right on top of the stick (touching the two together) and lo & behold the synch took. Apparently, the proximity of the two devices during synch is important.
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Have you tried changing the port in which the USB wireless receiver is plugged?
Or is the receiver internal to the notebook?
If the receiver is internal, try updating the drivers for your machine by navigating to the manufacturer's support site.
If you plug a wired mouse into the machine what happens? If you get the same result, it may indicate a problem with the USB settings on your machine. I would, again, suggest updating the drivers for your machine.
If that's the case, try plugging another USB device into the machine and see if it works properly.
If none of those options provide results, I recommend you return the mouse for a refund or a replacement, especially if you have the receipt.
try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.
Your problem lies only in mouse. All procedures followed are correct, but take a close look at the bottom of mice where the receiver is placed when not in use, look for a tiny thin button that protrudes from one of the sides, it has to be depressed while receiver is out, it might be stuck, try to press it down gently a couple of times, it must come out. If it doesn't work, take off battery, now press down mentioned button and release it immediately upon inserting back the battery. Hope will work ok. Good luck!! Chawah.
IF IT JUST DOESN'T WORK... (But the laser pointer is still working when in 'presentation' mode)
You need to 'Sync' the presenter and the reciever... as follows:
Turn the presenter on, and turn it over so you're looking at the back of it. See the button in the middle? Press that button, and the button on the USB reciever stick, simultaneously, while holding the two of them quite close together.
Problem should be solved.
If you turn it on and the display isn't working, or if the laser pointer doesn't work when in 'presentation' mode, you need to change the batteries.
I thought I had a dud unit until I found out about the 'Sync' function!!! Definitely on the 'need to add to documentation' list!
Did you press the right button on the remote?
To 'sync' the sender and reciever, and thus start it working, you've got to turn the handheld OVER and press the mysterious little button in the middle at the same time as the button on the USB stick.
Also helps if you have them right next to each other when you do this. You should see a green light on the USB stick, and the laser pointer should work on the handpiece if the batteries are good.
Mine was working fine for heaps of presentations then suddenly stopped one day and only the laser pointer would work. Batteries were fine, as is the common story.
Then I found out that if you turn the presenter over and press the 'reset' button in the middle simultaneously with the USB reciever stick, the two 'sync' and it starts working again, hey presto.
I've always found it a breeze to use once I figured this out.
If that doesn't work take it back, you need a new one.