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Minerals in the water clog up the steam outlet tube on these units. You have to open the unit and look for the outlet from the steam generator and try to unclog with a wire.
...Ummm is there water in the unit (just asking) :)
If it steams it is as hot as it is going to get. Water steams at 212 degrees F at sea level so the only way to increase that heat is to pressurize that steam to a higher density than sea level which is about 32lbs per sq. in. Your steamer has no method to pressurize that steam to increase that heat. Conversely, as the pressure decreases, say you live in Denver which is about 5000 ft above sea level, then that steam will only get to about 203 degrees F. (See: http://whatscookingamerica.net/boilpoint.htm) Steam Cleaning at best is a poor method of cleaning as all it does is saturate the clothing item with water, which in theory loosens dirt, but no way is provided to remove the dirt. A rug shampooer has a vacuum that sucks the dirt away from the carpet along with the suds for a better cleaning method. In my opinion a hand steamer will only remove wrinkles at best.