Question about Canon PIXMA Office Equipment & Supplies
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Posted on Jan 02, 2017
Try to check control panel>device manager>check if there is an imaging device on the list. If none, it means that the computer is not detecting your printer. Try to plug it in to other port or try to use another usb cable. If still won't work, you need to uninstall and reinstall the drivers for the scanner
Posted on Feb 07, 2008
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
PS: My printer is a Canon Pixma MP190
Posted on Mar 09, 2009
Go to Control Panel >> Device Manager, look for the scanner in 'Device Manager' under 'Imaging Devices'
Right click on it and select 'Uninstall' and allow it to be uninstalled.
Remove the USB lead from the scanner.
Re-boot the Computer.
Once windows appears and is ready toi use, re-connect the scanner USB lead.
Windows should re-install the drivers and tell you the scanner is ready to use................hopefully!
Posted on Mar 28, 2009
1) Install the Microsoft Office Document Imaging feature by following the steps
1) Go to Start -> Control Panel.
2) Click the Add or Remove Programs.
3) Select the Microsoft Office Professional Edition 2003 and click the Change
4) Click the Add or Remove Features and click on Next.
5) Select the Choose advanced customization of applications checkbox and click
6) Click on the Office Tools -> Microsoft Office Document Imaging -> Scanning, OCR
and Indexing Service Filter.
7) Select Run all from My Computer, insert the Office installation CD, and the
feature is installed.
Posted on Apr 11, 2009
Tips for a great answer:
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Neither is it a prob with the computer nor with the scanner.
Let me guess,
either is your usb connection cable longer than 2m or you have connected the usb printer/scanner cable to a usb hub.
Do use a cable no longer than a max of 3m and do connect the usb cable directly to the computer usb slot.
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