We had a lightening strike and our phones/ inetenet went out. internet came back , but phones didn't . after screwing around for 10 days now, I have phone lines, but tons of static when we call out. phone calls inbound go to fax and I have checked everything. why would a phone call default to fax if I haven't changed where the lines are plugged in. is it a driver problem?could lightening have done it? I bought new cordless phones and wiring too. Help! Mark Conroy
Lightening is definitely a factor. When you say it defaults to fax, do you mean that the fax machine picks up as soon as the phone rings? Most likely the fax software/machine has taken a hit. One way to check is to try it on another phone line, preferably at another location. So the cordless phones work all right? The static is probably something the phone company will have to fix. They have lightening arresters that will develop those conditions. Again, try a known good phone on the line. Preferably disconnect all the phones at the junction box where the phone line comes in and plug a known good phone into the jack. If you still get static, then the phone company should get involved. Otherwise you could have a problem with the house wiring.
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A lightning strike to the phone line can kill the line interface while the computer interface is still ok. This would produce the symptoms you describe. If you can open the modem, look around the phone line connector for burnt components or burning on the board.
This might also stop the phone line from working when the modem is connected, ie another phone on the same line will produce no dial tone with themodem connected.
If this is the case a new modem will be the cheapest way out of this.
do you have a filter on the line? usually, you need a filter to keep the phone and data sides separate. Fax machines are generally treated as phone devices. If you are in the US, ask around, chances are somebody has a filter you can use, I know I've probably got half a dozen in a box somewhere from every time I've had dsl set up.
electricity went out for 10 hrs
decided to switch phones around----not phone problem
phone ok in all phone outlets in wall
it was plugged into fax machine--maybe electric power outage hurt fax phone connection for phone line
fax works fine, just can't work as did before with phone line into fax
will call brother #775 monday
all was plugged into power surge
maybe have to adjust something on fax or buy new one because of power outage????????????????
First check the setup/configuration and make sure the Fax is set to answer on 1 or 5 rings. If the line is dedicated to fax then it can be set to answer after the first ring. Fax machine works off a modem that listens for the ring and handshake tones. If the machine has been hit with a lightening spike then the hearing portion may be dead. Translation: Your fax machine is Deaf and can not hear the ring. It will never answer and do the fax handshake required. If it is a new machine and still under warranty. Take it back as soon as you can.
If this is a fax machine installed at work. Be careful, some phone systems used in the corporate buildings have too high a voltage and will fry the modem/fax card.
If this is a home machine with DSL. Make sure the DSL line filter is applied correctly. It will be clearly marked Phone or DSL line. Do NOT connect the phone/fax line into the DSL line connection.
Lightening may have caused a surge on your power lines to the house and to the outlet the TV was on. Do other things work on that outlet? If not you tripped a power breaker.If they do work check this. Unplug the TV for 2 min or more and plug back in. Try bypassing your surge protector you had it plugged into. It could have died when the lightening struck. (no surge protector?) Bet you'll buy one for your next TV. Look for 3000 joules and up rating for a surge protector and insure it has protection for a cable/antenna input too. If this doesn't work the TV may be fried or internal fuse blown. Time to take it to a repair shop or depending on it's age (5 years+) it may be time to buy a new TV and surge protector. Near Lightening strikes can effect appliances from several inputs that could be affected from outside like Power, Cable, Antennas, Phone Lines that come into your house.
there could be multiple issues.first u need to chk wheter the phonle line is conencted to the line 2 port at the back the printer.next u need to chk whether ur phone line is working properly.try conncting the phone line to a handset and see whether u r getting the dial tone.If all this does not work contact the free online technical support at techbuddies .com
Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.