Question about GE Advantium 120 Convection/Microwave Oven

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Kenmore elite advantium 120 model#363.63699301 exterior light and exhaust han do'nt work

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Posted on Jan 02, 2017

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MicrowaveSvc
  • 9047 Answers

SOURCE: Kenmore Elite Advantium 120, model # 363.63693301,

You probably just have a bad primary interlock (upper door switch) or its mount is loose or broken.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

We have the service / repair manual for this model and have uploaded it to our site here to help you.

It will give you safety info, step by step help in disassembly, troubleshooting tips, and part numbers.

Most computers will open this document automatically, but you may need the free Adobe Reader.

For more on door switches & mounts, see:
http://www.microwavedisplay.com/doorsw.txt

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

If a switch is all you need, we offer a universal type for only $5 postpaid which you can order here.

But if you need any cosmetic parts,
enter your full model number at the Sears parts site.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 13, 2009

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The service manual is here.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Kenmore Elite Advantium 120, model # 363.63693301, display working, exhaust fan and exterior lights work, won't heat in microwave or convection mode. What could it be?


You probably just have a bad primary interlock (upper door switch) or its mount is loose or broken.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

We have the service / repair manual for this model and have uploaded it to our site here to help you.

It will give you safety info, step by step help in disassembly, troubleshooting tips, and part numbers.

Most computers will open this document automatically, but you may need the free Adobe Reader.

For more on door switches & mounts, see:
http://www.microwavedisplay.com/doorsw.txt

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

If a switch is all you need, we offer a universal type for only $5 postpaid which you can order here.

But if you need any cosmetic parts,
enter your full model number at the Sears parts site.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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I would suggest you look over this excellent tutorial.

If this is not close enough to your oven to help, please reply back.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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GE Customer Service is here. They may refer you to their Answer Center.

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