Question about Maytag Neptune FAV6800AW Top Load Washer
I have a Maytag Neptune Top Load, FAV6800AWW. The washer has stopped washing or spinning.
When I start a normal wash the washing mashing will fill up with water, but when the tub is supposed to start spinning nothing happens, and the timer just counts down. When I try to put the washing machine in a spin only cycle nothing happens and the timer counts down also.
I did the "motor control test" as specified in the service manual:
* Disconnect the power
* Open washer and disconnect the JP4 Connector from the Motor Control Board
* Reconnect Power
* Go into Service Mode (press Enviro Plus + Spin Only keys for 3 secs)
* Access Board Output test (press Delicates) -- displays shows "ot"
* Lid is locked
* Press Whites to start the Motor Control Test
* The motor starts and will rotate the tub/spinner at 50 RPM.
With JP4 connector removed -- when in Board Output test, I can fill the tub with hot or cold water, I can drain the tub, I can start the motor. But when the JP4 connector is connected the motor will not start.
When the motor test is running, if I use a Volt meter to test the voltage of the wire harness between L1 and Neutral (gray and white wires on the connector that has only three wires running into it) -- I see a 120 VAC reading.
When I disconnect the power and reconnect the JP4 switch and try to run a normal Spin Only cycle the motor and tub/spinner will NOT spin.
Is this indicative of the Motor Control Board being faulty?
Do I need to replace the wiring harness between the Motor Control Board and the Motor?
Is this the Main Control Board that is faulty?
Any help in this matter will be appreciated, please.
I saw you post today on another forum and did not have time to put my thoughts down before work. I agree not a clutch issue I had to :), you would be so lucky. I own the machine and can’t offer any more troubleshooting then what you have done, good job of that. Unfortunately the FAV6800AW/FAV9800AW SM doesn’t have a whole lot of support for troubleshooting beyond what you have done for this issue. I found more info from the MAH3000 manual on the technical operation of the motor controller (slightly different controller). Both machines use the same troubleshooting paths. Remove JP4 which is;
P1 Motor Control common
P2 Torque (to Motor Controller) see page 1-11 MAH3000
P3 Motor Control Tach (to control board input)
My WAG is replace the Motor Controller 1st, then Control board 2nd and a possible tach issue related to the motor. That’s enough WAGing,…. but with troubleshooting not a complete WAG :).
Take a look at pages 2-5 thru 2-11, I keyed in on page 2-11 in the MAH3000, it may give you some additional insight, I know we are dealing with different machine designs but I think the designs are close regarding motor controller, the motor and what the Control Board is doing and looking for with input from the Motor Controller. I wish the FAV6800AW/FAV9800AW SM gave this kind of detail for troubleshooting. There is a nice little troubleshooting table on 2-11.
I keyed in on this note;
The motor control monitors the signals and communicates this information to the machine control (control board). The purpose of this signal is to tell the motor when to energize each winding in the motor and to tell the machine control the actual motor speed.
Then this note;
Note: If the machine control board does not receive an input signal from the motor control/tachometer circuit (JP4 connector), the motor speed will rapidly accelerate for 5 seconds then shut down. The machine control will sense a "locked rotor" condition and the motor will stop. If the motor control does not receive an input signal from the motor, the motor will "****" for 5 seconds then shut down.
I don’t believe you have that condition. I have worked with a forum member who had an issue with the motor controller related to an Lr error, locked rotor error and replacing the Motor Controller fixed the issue. Form here I vote for an issue with the Motor Controller. Not having known good parts makes this a difficult job.
The control board is under warranty for 5 yrs from DOP, the Control Board is 2 yrs. Ebay is a good source 25001079
I would push Maytag CSV for both. I got them to send me a Control Board after discussing my troubleshooting and that I had a neighbor (me) that was a repair tech who would install. I also had to send them copy of my warranty not sure why they beeded that my machine was on file with them.
In your console you will find a Troubleshooting guide if you haven’t pulled it out already. It has the schematic for the machine which I find handy. If you want a soft PDF copy of the schematic I can e-mail you. Just ping me at firstname.lastname@example.org. I use that for one-way contact, just respond back on this post if you ping me, I don’t check the account for month’s at a time.
With my limited knowledge I will try to help you. Good luck. Rich
Posted on Jun 20, 2009
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Posted on Jan 02, 2017
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Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer
Motor for the most part is bullet proof has a 10 yr warranty
I would start with front panel removal and see if you can rotate the Clutch Pulley CW the Wash/agitate direction and CCW the Spin direction. Make sure nothing is seized.
It could be an issue with the Control Board or the Motor Controller. I have working spares for all and that makes troubleshooting easier.
If you decide to troubleshoot further and try a Control Board swap (in the console) or a Motor Controller swap I would buy parts from a supplier that will allow you to return the part for refund with no questions asked.
Google this ""Neptune TL Washer FAV6800AWW"" a forum where I help owners of the FAV6800A and FAV9800A machines.
This is a sticky on a DIY forum at the 5th post down you can link to the FAV6800A/FAV9800A Service Manual. You can post in that forum in the Maytag washer forum for additional help. You will find a link to parts supplier.
I link you to a post on this forum where I was working with an owner who was troubleshooting issues and started throwing a LR error code. He ended up replacing both the Motor Control Board, my 1st suggestion and that did not resolve the issue. A Control Board swap in the Console resolved the issue. Maytag Neptune Top Load FAV6800AWW -- tub/motor will not spin ... I won't troubleshoot any further on this forum it's just difficult for me. Can't edit, search post and sometimes pics don't attach. There are better DIY forums out there for working on the FAV6800A/FAV9800A......just mu opinion.
Your machine more than likely is ready for an Tub Seal replacement.....Google this FAV6800A/FAV9800A Outer Tub bearing replacement Another forum I help owners with FAV6800A/FAV9800A machine issues........good luck.
Sep 06, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Aug 27, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Aug 20, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Clutch issue and possible time for a tub seal replacement
Google this for a post that covers the Clutch removal and inspection/repair;
""Neptune TL Washer FAV6800AWW"" you will find the Service Manual in post 5 of that sticky.
Google this for Outer Tub bearing rebuild;"" FAV6800A/FAV9800A Outer Tub bearing replacement""
Aug 20, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Jul 12, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Google this; Neptune TL Washer FAV6800AWW
This is a DIY Appliance repair forum and you can get the Service Manual and owner repair support at that site..
In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues (this issue) that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.
Apr 22, 2011 | Maytag Neptune FAV6800AW Top Load Washer
In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.
Mar 17, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Feb 03, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Mar 11, 2009 | Maytag Neptune FAV6800AW Top Load Washer
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