Question about Garmin nuvi 250W GPS Receiver

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Touchscreen not responding.

I have the same problem described above with my Garmin nuvi 650, the touchscreen is not responding anywhere I touch.

Powering on shows my wallpaper screen, then loads the "warning" screen with the "agree" button - touching that does nothing. Eventually the warning screen times out and it goes to the "where to / view map / travel kit" screen - again, touching does nothing. If I tap the power button it goes to the quick settings screen for volume and brightness settings, where again touching the screen does nothing. In the bottom right of that screen is a red button that says "Lock."

I've powered on and off (several times), tried the hard reset button on the unit (a couple of times), and even re-installed the latest firmware with the Garmin WebUpdater tool, and the problem remains.

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There are three levels of fixes, please try them in order:
1. Reset the GPS using the Reset button, on the back, just under the Antenna Hinge. Resetting will turn off the GPS, and then turn it back on, if connected to power. Test, if fixed, great, otherwise, go to fix 2.
2. Turn the power off, then press and hold the powerbutton for up to 2 minutes. The GPS will turn on, and display a "PreBoot Mode" message. When that message disappears, and the screen calibration screen appears, follow the on-screen instructions, and you are fixed. If you still cannot use the touch screen, repeat fixes 1 and 2 several times, just to be sure., then go to fix 3
3. The touch-screen glass has probably broken or lost its connection with the GPX motherboard. You can order new touch screen glass on the web and install yourself, if you are techy in nature, otherwise do a search for "garmin nuvi 660 repair" and choose your service.

Posted on Feb 02, 2010

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  • Chris Young
    Chris Young Jul 28, 2010

    This can also be caused by:

    a. A slightly warped case, due to the unit being left out in the sun or just in a hot car

    b. Food or dust caught in the crack between the screen and the case.

    To fix B:

    Just slide a business card around the screen underneath the edge of the case. Use a slight "sawing" motion to pull out any debris.

    To fix A:

    Short term: cool the unit down until the warpage goes away. It usually takes mine overnight in the house. Especially if it is a hot evening.

    Longer term: loosen the case so that there is a bit more room.

    You have to Remove a screw from the back of the unit, slide a spring loaded bar out from the antenna, remove the antenna and then split the case. It is definitely not easy. If you check my other posts, you should find my full description of the process.

  • sisllc05 Oct 22, 2010

    I acutually had to replace my battery in my unit. I had the same problem as above. I had to open case anyways, but found that I had particals between the touchscreen and plastic case, just like what was commented about using a business card around the screen. I took out the touch screen and just by doing that it started to work perfectly. Cleaned the edges, put everything back together works great. Thanks for the information!

  • SHARCNET-USA
    SHARCNET-USA Oct 22, 2010

    Having repaired literally hundreds of these units, I can tell you that the silver conductive paint boarders around the front face of the touchscreen (under the black foam) has cracked. All you have done is applied pressure on the touchscreen to cause those fractures to close. I can assure you this problem will come back again. But good luck! :)

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My touch screen is not responding when I touch it? what can I DO?

Posted on Sep 05, 2012

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1 Answer

No signal how do I fix it


You have not said what model garmin nuvi ?
The touchscreen on a Garmin nuvi GPS usually loses sensitivity or stops responding if it's lost calibration.
This usually happens after prolonged usage.
Touchscreen problems are also caused by dirt, smudges and improper care.
If your Garmin nuvi's screen isn't performing as expected, Garmin provides solutions and tips to not only improve the device's performance, but prevent premature wear and tear.
Calibrating the Screen

If the Garmin nuvi's touchscreen isn't working, you need to calibrate the screen.
Calibration resets and repositions the screen for optimal performance without deleting saved settings.
Before calibrating the screen, press and hold the "Power" button to turn off the device.
Pressing and holding the "Power" button again for about 30 seconds automatically displays the calibration screen.
Pressing the dot on the white screen calibrates the touchscreen automatically.

Updating Software.
If The Garmin nuvi's touchscreen is still unresponsive, updating the device's firmware to the latest version can solve operating system problems that lead to touchscreen problems.
Before updating the device's firmware, connect the GPS to the computer using the USB cable. When the computer detects the GPS, the "AutoPlay" menu appears on the screen.
Tapping the arrow on the menu automatically opens the "myGarmin Agent" download page.
From there, follow the prompts to update your Garmin nuvi's software quickly and safely.


Cleaning. In some cases, the Garmin nuvi's touchscreen won't respond to touch if the screen is dirty. Touchscreens are sensitive to dirt and smudges that decrease sensitivity.
If the screen is dirty, cleaning it with a soft, clean, lint-free cloth improves performance.
If the screen is severely dirty, using water, isopropyl alcohol or eyeglass cleaner removes tough stains.
To avoid damaging the screen, apply liquid to a cloth instead of directly to the touchscreen before cleaning it.

Tips.

Refer to your Garmin nuvi's maintenance and storage information found on the device's manual prevents premature wear and tear.
If the screen stopped working after prolonged exposure to extreme temperatures or water, the device's hardware is most likely damaged.
In such a case, you need to contact Garmin for additional troubleshooting and possible repairs.
Attempting to disassemble and repair the GPS yourself only increases the risk of damaging the unit even further.
also it could be a battery problem if the nuvi is not getting power ?

May 08, 2013 | GPS

1 Answer

Previosly I have done a reset to get the nuvi 666 touch screen responding again, but I don't recall the procedure can you assist>


You should not be having to constantly reset the Nuvi to make the touchscreen operational. The touchscreen is defective and needs to be replaced. I've replaced over a thousand 660 touchscreens and through my experience, a non-responsive touchscreen is caused by a defective touchscreen.

More information can be found here:

http://www.sharc.net/gps_LCD_repair.htm


- Jim

Jan 13, 2011 | Garmin Nuvi 660 GPS Receiver

1 Answer

My garmin nuvi 660 touch screen dosen't work


To calibrate the touchscreen on a nuvi 300 or 600 series:
  1. Power the unit On.
  2. From the Where to? / View map screen, touch Settings (wrench icon).
  3. Touch Display.
  4. Touch Recalibrate.
  5. A new screen will display that says Press Dot.
  6. Touch the center of the dot.
  7. Keep touching the center of the dot as it moves around the screen.
  8. When Calibration Complete appears on the screen, please touch OK.
The touchscreen will now be recalibrated.

If your touchscreen is not responding to any touch and preventing you from recalibrating the touchscreen using the instructions above, please follow the steps below:
  1. Connect your nuvi to your computer with a compatible USB cable.
  2. Open the Garmin Nuvi drive located in MyComputer/Computer. (Note: Mac users can locate the Garmin Nuvi drive icon on the Desktop.)
  3. Open the Garmin folder.
  4. Locate and delete the GUPDATE.GCD file.1
  5. Safely disconnect your nuvi from your computer.
  6. Power the nuvi Off.
  7. Power the nuvi on by holding the power button.
  8. Continue holding the power button down for 1-2 minutes until the screen calibration option displays.
  9. Touch the center of the dot as it moves around the screen.
  10. When Calibration Complete appears on the screen, please touch OK.

The touchscreen will now be recalibrated and should respond properly.

Oct 24, 2010 | Garmin Nuvi 660 GPS Receiver

1 Answer

I have a garmin nuvi 660. the touch screen isn't working


To calibrate the touchscreen on a nuvi 300 or 600 series:
  1. Power the unit On.
  2. From the Where to? / View map screen, touch Settings (wrench icon).
  3. Touch Display.
  4. Touch Recalibrate.
  5. A new screen will display that says Press Dot.
  6. Touch the center of the dot.
  7. Keep touching the center of the dot as it moves around the screen.
  8. When Calibration Complete appears on the screen, please touch OK.
The touchscreen will now be recalibrated.

If your touchscreen is not responding to any touch and preventing you from recalibrating the touchscreen using the instructions above, please follow the steps below:
  1. Connect your nuvi to your computer with a compatible USB cable.
  2. Open the Garmin Nuvi drive located in MyComputer/Computer. (Note: Mac users can locate the Garmin Nuvi drive icon on the Desktop.)
  3. Open the Garmin folder.
  4. Locate and delete the GUPDATE.GCD file.1
  5. Safely disconnect your nuvi from your computer.
  6. Power the nuvi Off.
  7. Power the nuvi on by holding the power button.
  8. Continue holding the power button down for 1-2 minutes until the screen calibration option displays.
  9. Touch the center of the dot as it moves around the screen.
  10. When Calibration Complete appears on the screen, please touch OK.

The touchscreen will now be recalibrated and should respond properly.

Oct 24, 2010 | Garmin nuvi 650 GPS Receiver

2 Answers

Garmin 650 comes on when powered up but touch screen does not respond. Have tried to reset instructions and that does not help. Any suggestions?


I had the same problem, but I had to change battery in my unit. I read a post that suggested I take a business card between the touchscreen

Oct 19, 2010 | Garmin nuvi 650 GPS Receiver

1 Answer

Touch screen not responding at all. Garmin powers up okay.


This is Garmin's response to me after having the same problem on a 2 year old Nuvi 650: We are no longer replacing or repairing this model unit. However, let me give you some steps to try to calibrate the screen of your unit. The following 'Fix' did not work. I won't be buying another Garmin.
To recalibrate the touchscreen on your nuvi 600 series device please follow the steps below:


  1. Plug the device into the computer via USB data cable
  2. Double click My Computer (Mac Users can skip this step)
  3. Double Click the Garmin or nuvi drive
  4. Double click the Garmin folder
  5. Delete the GUPDATE.GCD file (if this file is not on the device please skip to the next step)
  6. Unplug the GPS device from the computer
  7. Power the device off
  8. Press and hold the Power button
  9. After a short period a screen should appear that says Touch Dot
  10. Release the Power button
  11. Touch the dots as they move around the screen.


Your touchscreen should now be recalibrated.


If the screen is still not responding, then the unit will need to be replaced with a new unit at this time.






With Best Regards,


Benjamin B

Product Support Specialist

Automotive Team

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Benjamin B, Associate #6891

www.garmin.com


Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport

Sep 05, 2010 | Garmin nuvi 650 GPS Receiver

1 Answer

Touch screen on my Garmin Nuvi 650 doesn't work


You may need a new touchscreen, but to make sure it is not a software problem, do this: The software on your gps system may be corrupted and unreadable. You will need to update it/re-install the software on it. To do that, you can download this software which will automatically search for the latest updates: http://www.tomtom.com/services/service.php?id=16&tab=87
If that does not work, you need to get the touchscreen to be replaced.

Oct 30, 2009 | Garmin nuvi 650 GPS Receiver

2 Answers

Touchscreen not responding


Try to find how to calibrate the touch screen in the users manual.

May 29, 2009 | Garmin nuvi 250W GPS Receiver

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