Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Ball shell broken on duct side - Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Hi Deborah, it's Jack at Dyson.

I'm sorry to hear you've had an issue with the ball shell on your Dyson vacuum. When you have a moment I would encourage you to contact our experts directly to determine if we need to arrange a repair for your vacuum. If a repair is needed we can also confirm if this will be covered under your vacuum's 5-year guarantee.

Please give us a call on us 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Posted on May 04, 2014

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Posted on Jan 02, 2017

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Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. Both halves of the ball shell include bearings, and should rotate freely on the axle. If you can't see anything obvious that could be jamming it, I would encourage you to contact us directly for some help.

Just to make you aware, dismantling the machine any further than is shown in the User guide could void your Dyson warranty, so we would advise you not to try to remove the ball shell without contacting us for advice.

When you have your DC41 easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will talk you through some simple troubleshooting checks, and may be able to resolve the issue right over the phone. If not, they can discuss your options for repair.

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Why will one side of the ball will not rotate properly


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with one side of the ball shell - this sounds very unusual as in normal use there should be nothing stopping it from rotating freely.

We'd appreciate the opportunity to take some further details - and if a repair or a replacement part is needed, we can confirm if this is covered under our free 5-year parts and labour guarantee.

When you have your machine to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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The left-hand side of the Ball of my Dyson DC40 rolls, but wants to stick. We've inspected everything, and nothing is stuck on the Ball. What's happening? We have had it for less than a month.


Hi there, it's Jack at Dyson.


I'm sorry to hear you're having difficulty with your DC40's ball shell. This sounds unusual as it has a double ball-bearing axle and should roll smoothly in use.


To find out what's causing this we'd need to take you through some quick troubleshooting checks when you have your machine to hand.


If you can call us on 0800 298 0298 (UK) or 1-866-693-9766 (US), our experts will be happy to help further. If your machine happens to need a repair, we can also confirm if this is covered under your vacuum's 5-year warranty.


We'll look forward to hearing from you.


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

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Its broken part near the ball


go please to www. repairclinic.com and get the parts.

God bless you

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