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That's short for "shuffle". In shuffle play, the player randomly picks a track from the CD to play, so you don't know which one is coming up next. On some Sony models with multiple-CD players, shuffling also randomly picks one of the discs as well as a random track. I don't know if yours is one of them, though.
there is usually a random button on most radios. it should be marked either rdm or shuf. not knowing what radio you have, makes it rather hard to say. you would get a much better response if you supply more information, such as what brand and model the radio is, or at least what kind of car it is in.
What do you mean by not ANY CD? Does it mean that you can play some CDs while others can't? If it can't play any CD at all, it might be that the sensor for the CD tray is not working. It is not recommended to change the sensor yourself. Since you have contacted the service department of the player, give them 2-3 working days to get back to you.