Question about hp deskjet 5100 series
The scanner is not working
Posted by Anonymous on
I don't know why your scanner is not working
This printer is supported by Windows 7. Therefore, if you are using Windows 7, you might try rolling back the driver, or updating it, or uninstalling it and letting it re-install next time you connect it/reboot the computer. All these things are done from the hardware device manager > printers in the OS
As WIA is contained within Windows, rather than an additional driver from HP, the steps above should resolve any issues that are due to a corrupt driver.
If you are using a Mac read this
This may not be why the scanner is not working though.
Posted on Jan 24, 2015
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Posted on Jan 02, 2017
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