Question about magicjack.com
Posted by Anonymous on
On your softphone, please do the following:
1.Click "Menu" on the top right-hand corner
2.Click "Advanced Users"
If your magicJack is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.
If that does not work:
<Requires some technical understanding. Explanation below. >
Please open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).
Restart magicJack again by following the steps above.
How to access Web Application for router
1.Start > Run > Type in cmd > Press ENTER
2.A command prompt will open
3.Type ipconfig > press ENTER
4.Make note / write down name of the default gateway and IP address
5.Open your Internet Browser
6.Type in the default gateway IP (Example: 192.168.1.1)
7.Type in Username and Password
8.Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.
Posted on Feb 04, 2015
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Posted on Jan 02, 2017
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