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My USB dell mouse (or any mouse) is not working.

When I try to install the mous the message I get is the drivers for this device are not installed. (Code 28). When I try to install then a message comes up after trying to install driver that data is invalid.

Prior to this my hard drive failed and we reinstalled Windows XP with SP2. Any solution?

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Re: My USB dell mouse (or any mouse) is not working.

Download updated mouse drivers from the Dell website

Posted on Nov 02, 2007

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the hardware that is the USB ports seem to be functioning good as the logitech mouse works without any issues .
What u could try is
1 try the dell mouse on another machine. If it does not work on the other machine too then its a issue with the usb mouse itself Or
2 if it works good on another machine then we could refresh the drivers for the USB ports by following :
start - right click my computer - properties - hardware- device manager - under device manager expand usb devices - now remove all the ROOT HUBS by right clicking on it and choose uninstall - restart the machine and make sure the sytem is conneted to internet | all the root hubs would be installed all over automatically.Try the DELL mouse should work.

3 if it doesnt visit support download the chipset drivers and reinsall it . If no go
4 then try reinstalling the OS.

These are the steps you coudl try doin as i see it seems to be a issue with the mouse itself..

Kindly update after following steps for further instructions .

Hope it has been informative.


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My dell wireless keyboard doesn't work the mouse works. They are linked into the same USB reciever. There is a red light for the keyboard and green for the mouse....I have tried all windows diagnostics,...

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You may need to go into the control panel of windows. and look under Devices/Mouse Keyboard, there are settings there.

Or u may have to have window reinstall the drivers for that mouse.

Let me know so i can help u step by step.

Let me know if this works!!
Thank U Jayson
Please feel free to rate my suggestions.
we depend on your votes!!!

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