Question about Lexmark X5470 All-In-One InkJet Printer

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When trying to send a fax I keep getting phone line errorand when i print from the internet the text comes out as gobblygook

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If you have you phone service thru an internet provider like Comcast, or Roadrunner, typically speaking, anything other than a POTS system with analog copper wires can be the problem. (i would have referred to this as a VOIP system, BUT, CABLE AND ISP PHONE SERVICE ALTHO IT IS A DIGITAL TRANSPORT, IT IS NOT TRUE VOIP).

Here is your fix--- set your baud rate on the fax to the lowest setting, usually 1400 bps. If you dont know how to do this consult the owners manual, be aware, not all fax machines are capable of baud rate adjustments.

Posted on Jun 26, 2009

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My 575 fax won't send; it keeps printing "poor line condition". Is there something I can do? I am just trying to send a fax like I always do. It makes the noise at first like it does when it transmits,...


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Greetings,

Seems that you accidentally ended the chat session.

Here's what i got, your phone service is on VOIP

VoIP is voice transmission over a broadband Internet connection instead of a standard phone line. Basically, Vonage converts your voice into data and sends it like an email.

Fax machines, like yours, are designed to work with the regular phone lines. As your phone line is digital, the functionality of your all-in-one printer & fax cannot be guaranteed.

Vonage also offers a dedicated fax service and you might want inquire them about that.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

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What's up; could it be the phone line?


yup, noise coming across line will do that, have it checked. Could be sending partys line being noisy too, you could also hook up a phone and listen for crackles/noise on line.

99 percent chance it is noisy/poor phone line.

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