Question about Visioneer OneTouch 9000 Flatbed Scanner

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Will not do final scan

Worked perfect everyday (ebaying) for months. Now does preview ok, but will not then scan.
Error message is 'unable to comminicate with twain device' or 'error encountered, Reset parametours and try again' but can't get anything to work.
Uninstalled programme and reinstalled. Still the same.
Installed on another computer, Still the same.
Don't know what to do next.
ps Source is correctly selected.

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What version of windows are you using? Which software are you using to do the scan, and what version? It sounds like either the version of scanning software is incompatible with the version of windows, The USB connection (Assuming it is connected via USB) is a older USB connect (1.0 or 1.1) and a update to the firmware is causing a fault in the final scan, or finally the scanner has gone defunk... time to get a new one.

Posted on Jun 26, 2009

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