Question about Cell Phones

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Verizon keep charging for MBs I do not use. The

Verizon keep charging for MBs I do not use. The phone is showinng 0.001 MB use every day early in the morning. I know I did not try to connect to the web or I use my phone as a computer. This is a duty trick from Verizon to charge additional money. How can I stop that practice?

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  • Trevor Sawyer
    Trevor Sawyer May 11, 2010

    Do you have the Backup Assistant on your phone? If you have this, around 12:30 AM or so, it sends all of your contact information to a database to keep as a backup for you. If you do not have a data plan, this transfer would be chargable.

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Have them block the data feature from your line of service. They should have offered to do this for you the first time you called regarding data usage you denied using. Some phones (what is your phone), depending on their type and capabilities, will access the web whether you tell them to or not. If you use picture mail, you would likely lose this ability when you block data (I am not 100% familiar with Verizon's billing system capabilities so maybe not). If this does not solve the issue then they should reset the password for your data resource. Sometimes if you get a recycled phone number you may incur data charges from recurring data instances that were initiated by the previous owner of that number. Resetting the resource password will stop these charges. If these two options are not available to you, they should be crediting your account provide you truely arent using these services.

Posted on Jun 29, 2009

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