Question about Amazon Kindle Paperwhite

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Frozen paperwhite My kindle white is frozen. Holding the power button for 20 seconds has not helped.

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 846 Answers

SOURCE: The kindle screen is frozen on the sleep mode, the

Try a different charger. If that fails too, you have a logic board issue. Amazon2_bing.gif should give you a replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Posted on Jun 09, 2010

  • 51 Answers

SOURCE: 1. My kindle keeps freezing. 2. When not frozen,

I had the same thing happen to my kindle. I contacted amazon customer support and within the week they sent me a replacement kindle free of charge!

Posted on Mar 01, 2011

  • 51 Answers

SOURCE: My amazon kindle screen is

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Posted on Mar 01, 2011

  • 51 Answers

SOURCE: my kindle is frozen.

Make sure you have enough battery life to support the kindle, because sometimes it stays in the frozen state if it detects you have little battery life.

If this doesn't work, press , , and keys simultaneously (This is it's soft reset)

The last resort I would suggest is to do a hard reset. Make sure your battery is charged to about an hour, remove the cord from your kindle. Turn your kindle over and open the back, you should see the small hole under the word RESET. Get a paper clip, unwind it and insert the clip into the hole CAREFULLY and press for about 10 seconds. The screen should be blank, and it will restart.

Posted on Jun 01, 2011

  • 102366 Answers

SOURCE: My kindle is frozen. I can't shut it off or charge it.

Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Posted on Dec 10, 2012

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1 Answer

My kindle paperwhite has frozen, I have tried the 7second and 40 second pressing the power button but neither have worked any suggestions please


How old is your paper white? Is it fully charged? Try holding the button for 45 seconds and then re-press.

Jul 07, 2017 | Tablets & eReaders

1 Answer

My kindle fire is frozen and holding power key for 20 seconds to restart does not do anything.


Keep holding for 45 seconds.

Frozen or Stuck Kindle Fire

More from Amazon themselves

Amazon.ca Help: Troubleshooting Your Kindle

https://www.amazon.ca/gp/help/customer/display.html?nodeId=200829000
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Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.

Jan 04, 2017 | Tablets & eReaders

1 Answer

Kindle paperwhite keep freezing or won't let me swipe to change page


I always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Dec 02, 2016 | Amazon Kindle Paperwhite

1 Answer

Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Nov 29, 2016 | Amazon Kindle Paperwhite

1 Answer

After charging overnight I only have a white screen when I switch it on


Try this suggestion rom Amazon:

Restart your Kindle Paperwhite
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Sep 07, 2016 | Amazon Kindle Paperwhite

1 Answer

Froze on a page


Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialogue box appears, and then tap Restart. Note: If the Power dialogue box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Apr 05, 2016 | Amazon Kindle Paperwhite

1 Answer

My kindle is frozen and will not respond to any commands. It is fully charged.


Slide the power button and hold it there for approx 20 seconds. Let go - this should reset the unit and it should come on again within a minute or two. If it doesn't - phone Amazon. Their helpline is very good.

Aug 08, 2015 | Amazon Kindle Paperwhite

2 Answers

My kindle is frozen. I can't shut it off or charge it.


Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Dec 09, 2012 | Amazon Kindle Paperwhite

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