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When my hard drive is in the xbox it will go to a sceen reading contact custermer suport and there will be 1 red lite in the 4 secton and will also read E 69

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E69: Hard Drive Error - It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it. If that fixes the problem, then you need to buy a new hard drive. http://www.llamma.com/xbox360/repair/Xbo...

Posted on Jun 19, 2009

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3 Answers

1 red light on xbox 369


hi, here follows a possible solution from Microsoft support:
One light on the ring of light around the power button on your Xbox 360 console flashes red.
You might also see the following error message on your television screen or monitor: System Error. Contact Xbox Customer Support. This message is followed by an error code in the format of "Exx," where xx is a two-digit number.
Note If you see error code "E74" on your screen, click the following article number to view the article in the Microsoft Knowledge Base: 941377 E74 error appears when you use your Xbox 360 console Back to the top
CAUSE A single flashing light might indicate a hardware failure on your Xbox 360 console. Back to the top
THINGS TO TRY Step 1: Disconnect and reconnect all cables a. Turn off your Xbox 360 console. b. Unplug all memory units, controllers, and accessories from your console. c. Unplug everything from the back of your console, including power and video cables. d. Unplug your power supply from the wall, and then unplug the short cord from the power brick. e. Plug everything back in. Make sure that you make all connections firmly.
f. Turn on your console. If the problem still occurs, go to step 2. Back to the top
Step 2: Remove the hard drive To see whether the problem involves the Xbox 360 Hard Drive, temporarily remove the hard disk unit. If your Xbox 360 console does not have a hard disk, go to step 3. To remove the Xbox 360 Hard Drive, follow these steps: a. Turn off the console. b. Locate the hard disk on your console.
c. Press the release button on the hard disk, and then lift the hard disk from the console.
d. Turn on your console. If these steps resolve the issue, reattach the hard disk to verify that the error occurs only when your Xbox 360 Hard Drive is connected. If this is true, contact Xbox customer support to order a replacement hard disk. To contact Xbox customer support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 3. Back to the top
Step 3: Disconnect any memory units a. Turn off your Xbox 360console. b. Unplug any memory units attached to your console. c. Turn on the console. If these steps resolve the issue, reattach the memory units to verify that the error occurs only when a memory unit is connected. If this is true, contact Xbox Customer Support to order a replacement memory unit. To contact Xbox Customer Support, visit the following Web site: http://www.xbox.com/support/contact If this does not resolve your issue, go to step 4. Back to the top
Step 4: Request a repair If the previous steps do not resolve your single flashing light issue, there are no additional troubleshooting steps and your Xbox 360 console must be repaired at our service center. https://myservice.xbox.com/it-it/Pages/welcome.aspx

Jul 31, 2010 | Microsoft Xbox 360 Console

Tip

Xbox help for "Can read CD but NOT DVD."


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

on Feb 15, 2010 | Video Game Consoles & Games

1 Answer

Red light on doesn't read any game


hello sir

Solving Your Red Light Flashing:

1) Remove your hard drive and/or memory units.
2) Run "Initial Setup" under the system blade.
3) Decline inserting HDD or memory unit when prompted.
4) Sync your controller and pop in a game.

Accepte My Greetings

Jun 28, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360™ Elite Console: my elite will not read disc no red lights and you ...


Hi Sir

1) Remove your hard drive and/or memory units.
2) Run "Initial Setup" under the system blade.
3) Decline inserting HDD or memory unit when prompted.
4) Sync your controller and pop in a game.


Accepte My Greetings

May 16, 2010 | Microsoft Xbox 360 Elite Console

1 Answer

When turn on power button shows up red and can't play any games


This behavior occurs when an Xbox 360 Hard Drive hardware failure occurs.
1. Turn off the console.2.
Remove the hard drive. For more information about how to attach or remove the Xbox 360 Hard Drive3.
Reattach the hard drive, and then turn on the console.4.
Obtain the latest automatic update for the Xbox 3602.gif. To do this, connect to Xbox Live.5.
If you continue to experience this behavior, contact Xbox Customer Service.

Nov 23, 2009 | Microsoft Xbox 360 Console

3 Answers

One red light e68


This behavior occurs when an Xbox 360 Hard Drive hardware failure occurs.
1. Turn off the console.2.
Remove the hard drive. For more information about how to attach or remove the Xbox 360 Hard Drive3.
Reattach the hard drive, and then turn on the console.4.
Obtain the latest automatic update for the Xbox 3602.gif. To do this, connect to Xbox Live.5.
If you continue to experience this behavior, contact Xbox Customer Service.

Nov 18, 2009 | Microsoft Xbox 360 Console

1 Answer

One red light and E68 code?


This behavior occurs when an Xbox 360 Hard Drive hardware failure occurs.
1. Turn off the console.
2. Remove the hard drive. For more information about how to attach or remove the Xbox 360 Hard Drive
3. Reattach the hard drive, and then turn on the console.
4. Obtain the latest automatic update for the Xbox 360. To do this, connect to Xbox Live.
5. If you continue to experience this behavior, contact Xbox Customer Service.

http://www.xbox.com

020 7365 9792
or 0800 587 1102
Hearing Impaired (TTY device):
0800 587 1103

Above UK offices
US office below:

  • Toll free: (800) 4MY-XBOX
  • Direct dial: (425) 635-7180
  • Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Sep 28, 2009 | Microsoft Xbox 360 Console

2 Answers

Bottom right corner red flashing light error e 74


From the Xbox website sounds like you have a HDD failure / issue.

Try the following steps to resolve the problem: 1. Turn off your Xbox 360 console. 2. Removethe Hard Drive. For more information about how to attach or remove theXbox 360 Hard Drive, click the following article number to view thearticle in the Microsoft Knowledge Base: 906204 (http://support.microsoft.com/kb/906204/ ) How to attach or remove your Xbox 360 Hard Drive 3. Reattach the Hard Drive. 4. Turn on your Xbox 360 console.Ifyou continue to experience this problem, obtain the latest automaticupdate for your Xbox 360 console. To do this, follow these steps: 1. Turn off your Xbox 360 console. 2. Detach the Hard Drive. 3. Connect the console to the Internet through an Ethernet cable.Notes • Toobtain an automatic update without your Xbox 360 Hard Drive attached,you must have an Xbox 360 Memory Unit or an Xbox 360 that has built-inmemory. • If you cannot connect to Xbox LIVE, running a recent game (2007 or newer) causes an automatic update to be installed. • You can also obtain the latest Xbox 360 system software from the following Xbox Support Web site: http://www.xbox.com/support/ (http://www.xbox.com/support/) If applying the latest automatic update does not resolve the problem,please contact Xbox Customer Service. If the Customer Service agentcannot help you resolve the issue, you may have to replace the HardDrive. Discuss your replacement options with the agent.

For moreinformation about how to contact Xbox Customer Support, or to submit arepair request, please visit the following Xbox Support Web site: http://www.xbox.com/support/

Jul 25, 2009 | Microsoft Xbox 360 Console

1 Answer

Sysem error E73 on Xbox 360


Follow the steps below, Hope this helps

1. Turn off the xbox 360, disconnect the cables wait for 20 seconds reconnect the cables and turn it back on.

2. Remove the hard drive, turn on your xbox 360 without the hard drive.

3. Re attach the hard drive and turn on your xbox 360

4. If the steps wont resolve the issue, your console needs to be serviced. Contact Xbox Customer Support to check the warranty status of your xbox 360.. Good Luck!

Mar 31, 2009 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 red light


Repair Xbox 360 - 3 Red Lights 3-red-lights.jpg
James at joystiq fixed his own 360 that was flashing three red lights, which indicates an internal error.
If you have this problem try to fix it yourself before sending the unit in.
1) Remove your hard drive and/or memory units.
2) Run “Initial Setup” under the system blade.
3) Decline inserting HDD or memory unit when prompted.
4) Sync your controller and pop in a game.
It might save your xbox 360 a repair return.

Nov 06, 2007 | Microsoft Xbox 360 Console

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