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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune is displaying error 5 message and i have tried everything and my computer wont recognize my zune im lost please help


http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!

Jun 03, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 80gb mp3 player wont update sofetware, giving me ERROR CODE


uuuh your zune is eather dead or defective cause there were some "bad" zune that were let out and yours is probably one of them

Feb 01, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

How can I fix Zune for c00d124d error


revisa la fuente de alimentacion y el panel de control

Aug 25, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Trying to plug in zune but computer won't recognize it.


You might need to reinstall the drivers, or update your USB port drivers.
A nice zune troubleshooting guide on this is available on fixing zune device errors.

Hope it helps.
Jules

Jul 08, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Got an error message, Zune won't turn on.


ME DAS EL MODELO Y DESCRIPCION PARA AYUDARTE POR FAVOR

May 20, 2009 | Microsoft Zune 8 MP3 Player

2 Answers

Problem with intalling zune's software


Uninstall all zune software and download and install it again. Possibly a bad download.

Or run error check on your computer then try it again.

Go to my computer, right-click on C: - go to properties- then go to TOOLS tab. Click on Error check - make sure you have both boxe(s) checked to fix errors as they are found then hit start. You will have to restart your computer for this check to happen. Usually takes a a few hours, but recommended to do at least once every few months.

Hope this helps!

Aug 03, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


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var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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