Question about DeLonghi Perfecta ESAM5500 Fully Automatic Bean to Cup Coffee Maker

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Water suddenly not hot eneough

Water not hot enough, either for rinsing or coffee making. Steam generation is fine. Machine 4 years old. Have descaled regularly, and again when problem presented, which occurred suddenly

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  • Expert
  • 51 Answers

It could be the boiler needs servicing,

Posted on Jun 21, 2014

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Posted on Jan 02, 2017

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  • 4 Answers

SOURCE: No water ever makes it through the pump

I just got mine working again. There was scale in the outlet port for the coffee basket.
Try cleaning by running through a solution of CLR and water (1 to 4 parts) and keep running until the blockage dissolves and flow is restored. Then run another solution again just to clean it for good.

MAKE SURE TO RINSE OUT THE RESERVIOUR VERY WELL. Should run clear without foam after about a gallon of clean water.

Posted on Mar 26, 2008

SOURCE: EAM3500S will not froth milk ?

First, check to see if it will pump out steam without a ton of water. If it doesn't, don't use it.

Now, skim milk is terrible for it, the bubbles are too dry and flavorless. Use 2% milk or half-and-half. It should be cold (very cold). I put mine in the freezer in a steel frothing container for 5-10 minutes before use. Just barely submerge the wand (about .25") and turn on the pressure. It should sound like tearing paper (not like blowing bubbles through a straw). Do this until volume increases to around double (if you have a frothing thermometer, it should be around 100 degrees F). Now submerge the wand farther and tilt the cup to create swirling (this is called stretching & sweetens the milk). This should be done until the temperature is around 140-160 degrees F. Done.

If your machine is no good for steam, there's another way: Put milk into a steel cooking pot (I use a saucier for large groups) and put it in the freezer. When very cold (ice forming) put on stove. Whisk briskly while heating up on medium-high. It will create fine foam & stretch the milk at the same time. The bubbles will start big, but become finer as time goes by. I test by stocking my finger in & going until it feels nearly scalding & remove from heat. Just use a ladle for he milk & a spoon for the foam.

Posted on May 03, 2009

  • 9 Answers

SOURCE: water not pumping

Typically this is caused by the heating/water unit inside the machine drying out. Not being totally familiar with your machine let me offer this suggestion: if you have a "hot water" function that allows you to run hot water out of the machine use it to allow water to get back into the heating unit. Once water flows through without interruption you should be able to brew coffee again. I know this is the case with Jura machines and the problem you described is identical to what happens with those machines when the internal heated water tank runs dry.

Posted on Mar 31, 2010

EwingElect
  • 276 Answers

SOURCE: Delonghi coffee machine making an aweful noise,

Hi. Husband asks: When you first turn the machine on at the power point, does it make a motor sound and then stop, or is the awful noise apparent at that time.

If the awful noise starts as soon as you turn it on, then most likely there is a motor problem which will need to be seen by a Service Center.

To locate information about De'Longhi in your country, refer to http://www.delonghi.com/

Posted on May 24, 2010

  • 7 Answers

SOURCE: My deLonghi Magnifica EAM3200 coffee maker is

I have the same problem, it leaks all over the place and makes a mess inside. Initially it just seemed to leak steam but it got worse and worse until now it leaks water badly. I took it apart and it appears to be a small orange silicone seal that's bad. The seal is located on the plunger that compacts the grinds and then forces water through to make the coffee. I took mine completely apart but I think by using a stubby Phillips you could remove the small black cap and replace the O ring easily. The O ring on mine that is torn is about .35" OD and about .15" ID.
To check if this is the problem on yours; turn off the machine and remove the main filter unit by pressing the two red "press to remove clips" and pulling the unit out. It will not come out with the machine powered on. Now look up into the top right hand corner and you''ll see the plunger and heater unit angled towards the center of the machine. There are two small stainless countersunk Phillips screws. Remove these and you should be able to see the small orange silicone O ring in question. Might be a good idea to replace the large one as well as it now pops right off and you can certainly clean around it now, something I was never able to do before. My small orange silicone O ring was torn into two pieces and I'll replace it tomorrow and see if it helps.

Posted on Jun 14, 2010

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2 Answers

When you press the coffee button the machine grinds the beans, but then the water comes out the steam wand... please help


The problem is a very frequent one a small scale part have been moved and it stack to the water steam valve and it blocking it from closing completely. So when you make coffee the hose of water for coffee is in parallel with hot water steam wand and since the valve remains partially opened the water for coffee find easy escape from steam wand.

So we suggest to perform one more descale and it may need twice hopefully this small scale part to be dissolve a little bit more in order to pass thought the steam valve and thus the valve can close again completely. If you are not so lucky the part remain on the valve then only solution is to disassemble the machine thus clean the steam valve manually. In this solution you may find out that the valve o ring might be damage and thus the leak.
here is the link with steam valve parts and this the parts diagram of the machine and here many more for your machine

Aug 15, 2011 | Saeco Magic Comfort Plus Espresso Machine

1 Answer

I am looking for a manual to de-calc and clean in Saeco Vienna superautomatica sup 018


Descaling Saeco Automatic espresso machines SAECO VIENNA SUPERAUTOMATIC MACHINES:
SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM
1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes.
4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM
1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle).
2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear.
4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
Descaling Single Boiler Home espresso machines (HOME SINGLE BOILER ESPRESSO MACHINES)


Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent.
1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results).
2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution.
3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes.
4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes.
Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through.
5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty!
6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.


Feb 28, 2011 | Saeco Vienna SuperAutomatica Coffee...

1 Answer

How to descale machine-is there a video showing how? I have the Saeco Magic Comfort + machine.


Hi
I put this next statement in so your machine will last longer.
Enter the menu by pressing the menu button. Scroll down until you reach "water hardness" and then press the menu button to activate. Scroll down to the hardness of your water (chose 4 to be safe) and press the menu button again for the computer to remember. Push escape (esc.) and scroll to "Descale) about 4 up from water hardness, and push enter.
To descale your Magic Comfort +, enter the menu and scroll to descale. Push the menu button to descale. Mix your solution in your water tank. Use warm to hot water and dissolve all the solution. Place the water tank on your machine. With a container under the steam wand that is large enough to catch all the water in the tank, you are ready to begin. To start the descaling process, open the steam knob. The machine will automatically start the descaling process and when it is finished, it will shut off and tell you that it needs to be rinsed. Remove the water tank and rinse with fresh water. Refill the water tank and place it on the machine. Turn off the machine, wait a moment, and then turn it back on. Press the hot water button to start pumping fresh water through the boiler. Pump out about 16 oz. of water and then turn off the hot water button and open the steam knob to rinse the steam boiler. When it starts to go to steam, turn off and turn on the hot water button again. Pump out another 16 oz. Repeat this process with the steam knob until you have emptied the water tank. Descaling is complete. Go to your menu and scroll to "reset descale", push the enter button and chose "Yes" and push the enter button. Now it will tell you we next to be descaled.

Feb 14, 2011 | Saeco Magic Comfort Plus Espresso Machine

1 Answer

Can you give me instructions on how to decalify the coffee machine in this photo as l have the same.Thank you Barbara


Auto descale: To automatically descale your machine, press the scoop button and hold it down until you enter the menu. Use the arrows on the left to scroll down until you come to Descale. Press enter and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don't have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say "Descale finished". Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose "Yes" and push enter so the machine will tell you when you need to descale again.
Manual descale: To decalcify your boiler, remove your water tank and fill it with hot water (100 to 120 degrees). Open a pack of decalcifier and mix into the water tank. Place the tank back on the machine, then turn the machine on.
  1. If you have a non-rapid steam machine, just open the steam knob and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes. It is very important that the machine does not remain on to heat the boiler anymore than necessary.
  2. If you have a rapid steam machine, turn on the machine and then push the hot water button. This turns off the rapid steam and allows you to run hot water/solution through the steam wand. Just open the steam valve and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes.
  3. Repeat step #2 for your type of machine. Do this until you have used the entire water tank of solution (approximately four to five cycles). Remove the water tank and rinse it with fresh water.
  4. Refill the water tank with fresh water and place it back on the machine.
  5. Repeat step #2 to rinse the machine, only this time use the entire water tank at one time, and there is not need to let it set.
  6. Your machine has been decalcified. You may still have scale in your boiler, but not as much as you had before. To reset your descale light, hold down on the steam button for at least five seconds. You are ready to brew, once your boiler has heated up.

Oct 31, 2010 | Saeco Royal Digital Plus Coffee...

1 Answer

Why won't machine steam or froth milk?


Probably the steam outlet tube from the boiler is blocked with the calcium bits which doesn't dissolved completely. Put descaling solution in water tank and do hot water and steam alternatively.(hot descaling).Make sure you put a jug of water to catch the steam( gas) in the steam wand After doing for about 5 mins, do the normal descaling and rinsing. Hope it helps. If not.......you may have to open the machine and removed the blockage physically.

Aug 01, 2010 | Saeco Royal Professional Espresso Machine

1 Answer

I have lost manual so i am trying to find out how i descale my machine


Hi
To descale your Magic Comfort +, enter the menu and scroll to descale. Push the menu button to descale. Mix your solution in your water tank. Use warm water and dissolve all the solution. Place the water tank on your machine. With a container under the steam wand that is large enough to catch all the water in the tank, you are ready to begin. To start the descaling process, open the steam knob. The machine will automatically start the descaling process and when it is finished, it will shut off and tell you that it needs to be rinsed. Remove the water tank and rinse with fresh water. Refill the water tank and place it on the machine. Turn off the machine, wait a moment, and then turn it back on. Press the hot water button to start pumping fresh water through the boiler. Pump out about 16 oz. of water and then turn off the hot water button and open the steam knob to rinse the steam boiler. When it starts to go to steam, turn off and turn on the hot water button again. Pump out another 16 oz. Repeat this process with the steam knob until you have emptied the water tank. Descaling is complete. Go to your menu and scroll to "reset descale", push the enter button and chose "Yes" and push the enter button. Now it will tell you we next to be descaled.

Jun 18, 2010 | Saeco Magic Comfort Plus Espresso Machine

1 Answer

How do you descale a Saeco Magic Comfort Plus coffee machine? do you buy some fluid from somewhere and pump it through or what?


Hi
To descale your Magic Comfort +, enter the menu and scroll to descale. Push the menu button to descale. Mix your solution in your water tank. Use warm to hot water and dissolve all the solution. Place the water tank on your machine. With a container under the steam wand that is large enough to catch all the water in the tank, you are ready to begin. To start the descaling process, open the steam knob. The machine will automatically start the descaling process and when it is finished, it will shut off and tell you that it needs to be rinsed. Remove the water tank and rinse with fresh water. Refill the water tank and place it on the machine. Turn off the machine, wait a moment, and then turn it back on. Press the hot water button to start pumping fresh water through the boiler. Pump out about 16 oz. of water and then turn off the hot water button and open the steam knob to rinse the steam boiler. When it starts to go to steam, turn off and turn on the hot water button again. Pump out another 16 oz. Repeat this process with the steam knob until you have emptied the water tank. Descaling is complete. Go to your menu and scroll to "reset descale", push the enter button and chose "Yes" and push the enter button. Now it will tell you we next to be descaled.

Jun 11, 2010 | Saeco Magic Comfort Plus Espresso Machine

1 Answer

We dont have a manual for our Saeco Magic comfort coffee machine and the declcify message is up on the screen. What do we do?


Hi
Enter the menu by pressing the menu button. Scroll down until you reach “water hardness” and then press the menu button to activate. Scroll down to the hardness of your water (chose 4 to be safe) and press the menu button again for the computer to remember. Push escape (esc.) and scroll to “Descale) about 4 up from water hardness, and push enter.
To descale your Magic Comfort +, enter the menu and scroll to descale. Push the menu button to descale. Mix your solution in your water tank. Use warm to hot water and dissolve all the solution. Place the water tank on your machine. With a container under the steam wand that is large enough to catch all the water in the tank, you are ready to begin. To start the descaling process, open the steam knob. The machine will automatically start the descaling process andwhen it is finished, it will shut off and tell you that it needs to be rinsed. Remove the water tank and rinse with fresh water. Refill the water tank and place it on the machine. Turn off the machine, wait a moment, and then turn it back on. Press the hot water button to start pumping fresh water through the boiler. Pump out about 16 oz. of water and then turn off the hot water button and open the steam knob to rinse the steam boiler. When it starts to go to steam, turn off and turn on the hot water button again. Pump out another 16 oz. Repeat this process with the steam knob until you have emptied the water tank. Descaling is complete. Go to your menu and scroll to “reset descale”, push the enter button and chose “Yes” and push the enter button. Now it will tell you we next to be descaled.

Apr 20, 2010 | Saeco Magic Comfort 103467 Espresso...

1 Answer

Decalcifying method


There is an auto button on your machine the double ellipse button, hold down for 5 seconds display will read descale.

Safe Descaling method

1- Always use the right descaling products.

Descaling chemicals purchased from supermarkets may not be suitable for the machine. Use of Vinegar is prohibited by manufacturers. Please read the operating manual. Do not use Cafiza, Cleancaf or PuroCaff. These are coffee cleaners recommended for back flushing coffee machines.

2- Always dissolve the Descaling chemical in a container and pour into the water tank. Never add directly into the water tank. Crystals of chemical will slide into the filter & pump and block the water hose and restrict flow of water.

3- Do not pour solution when the tank it is on the machine. In fully automatic machines, the bean hopper is next to the water tank. The solution / water can accidentally get into the bean hopper and cause serious damage to the grinder.

4- Espresso machines have separate water passage for Hot water from steam pipe and espresso dispensing. Flush the solution from both sides, alternatively. Turn machine on, flush one cup from steam pipe and turn machine off. After a pause of 3 to 5 minutes turn machine on and make one large espresso (4-oz.). Repeat this process until all of the solution in the tank is used up.
This method is best both for semi-automatic & fully automatic espresso machines.
Using Electronic programmed method does only half the job as it flushes descaling solution only through the steam pipe. The machine must be flushed with solution from espresso side as well. Automatic descaling method should be completed by making 6 espresso with or without coffee (using pre-ground cycle when available).

5- Rinse the water tank and fill with fresh clean water. Repeat the rinsing process alternatively until four tanks of water is used up to flush the chemical out.


Caution: Do not leave the machine before completing the rinsing with clean water. The solution left inside will corrode & tarnish metallic surface.

Do not leave Chrome plated objects submerged in descaling solution for more than 10 seconds. The chrome will dissolve and leave the item permanently corroded and black.

Jun 07, 2009 | Gaggia Titanium Espresso Machine

1 Answer

How do I descale the saeco magic deluxe coffee machine?


Hi,

Try this:

Standard descaling
Switch off the machine.
Pour a descaling product into the water tank.
Switch the machine on to the programming mode(see below). Place a large container under the steam/hot water dispensing tube and open the steam/hot water knob slowly, turning it counterclockwise.
Turn on the machine by pressing the main switch and let the descaling product flow out of the dispensing tube for approx. 1 min.
Close the knob again.
Turn off the machine with the main switch and let the solution take effect for approx. 5 minutes.
Repeat this procedure two or three times, to allow all of the descaling product in the water tank to flow out of the dispensing tube.
As soon as descaling has been carried out, rinse the tank thoroughly and fill it with fresh water.
Switch on the machine and let fresh water (approx. 2 l) flow out of the steam/hot water dispensing tube in order to rinse away residue.
The machine is now ready for operation.

When the machine is on, the warning light switches off automatically, by pressing the steam selection button for at least 5 seconds.

To enter the programming mode, turn the machine
off with the main switch.
Press steam , espresso coffee and the
main switch at the same time.

Release the buttons.

Hope this will help you.
/Mirran

Aug 16, 2008 | Saeco Magic De Luxe Espresso Machine

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