Below is the process I went thru with my TV, I had the same issue.
posted on Jan 09, 2008
100%, 2 votes
have the same problem. From things I have read on hear it seems to be a
capacitor problem. TruTech is made be Alco Industeries. I have tried
calling the number in the warrenty with no luck. I called Target last
night (not the local store) and was told that number was incorrect and
was provided a different number which also failed to work. I called
Target back, make sure you get a reference number on your first call.
When I told the person the second number wasn't working they
immediately, with me even asking. The Manager informed me the Alco has
told them the number would be fixed. She then took down all me info and
sent it to an internal Alco email address she has. I was told to expect a call or email within two business.
If this does not happen I can call her back and she is than authorized
to call an internal Alco phone number. She was very nice and very
helpful as I was talking to her, but she seemed very guarded about what
she could say, and how she said it. That makes me wonder if there
aren't legal issues going on they can't talk about. Sorry to be so long
winded but, people on this site have been helpful to me so I thought I
would pass along what I know. Good luck to all.
Comment by mc6796, posted on Feb 21, 2008Ok so here is my update. I spoke with people at Target's Corp.
customer services. I had to jump thru some hoops, if you want my
opinion, I think there are legal things going on between Target and
Venture Electronics, formerly known as Alco, the suppliers of Trutech.
I was giving two numbers to try from a woman at Target, who was very
nice and helpful, but unwilling to elaborate to much. When both
numbers failed she sent a Venture tech an email on my behalf. Two days
later I was contacted by a rep who all of my info. The long and short
of it is that I am right now two weeks later watching my formerly
broken tv. Venture paid for my shipping both ways and fixed the tv.
The tech did admit that the capacitors are a problem but in some cases
there have been other issues as well. The tech I worked with might get
pissed at this but who cares. The tech number is (905) 477-7878 his
name is David, and his ext. 5095. He is very helpful but you have to
stay on top of him, I had to call every other day for a week to get the
shipping tag so I send them my tv. Good luck to all hope everyone is
able to have the success I have.