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Every half an hour, an annoying error popup comes up on my laptop screen

The error states that "There was a problem starting C:\Users\******\AppData\Roaming\OpenCandy\7A61B2B24C5446BFAC575E8F96C4805D\OCBrowserHelper_1.0.5.112.dll The specified module could not be found" I have searched everywhere and cannot find a solution, so please can you help? Thanks Rob

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  • Rob Curnock
    Rob Curnock Apr 19, 2014

    Thanks Nathan but the thing is, there is no file in Roaming called "OpenCandy" unfortunately. I have tried using CCleaner and Avast to get rid of the problem but it seems to still be there. Rob



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So, that error is coming up because a .dll is missing where it should be. You should go to Roaming by going to the Start Menu and typing in '%appdata%' with the percentage signs. Then click on the 'Roaming' folder. After that, find the folder named 'OpenCandy' and open it. Then if there is an uninstaller in there open it and uninstall OpenCandy. The uninstallers are usually at the bottom of the page. They are usually called 'uninst' for short. If you still want OpenCandy then just reinstall it the same way you did if you installed it in the first place. Hope this helps.
- Nathan

Posted on Apr 19, 2014

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  • Nathan
    Nathan Apr 19, 2014

    Well then. It might be a virus that is trying to ennoy you. Did you install OpenCandy?

  • Rob Curnock
    Rob Curnock Apr 21, 2014

    No I didn't so I'm not sure what to do, but thanks for your help :D

  • Nathan
    Nathan Apr 21, 2014

    Well if you look below, JEM has kindly posted a link to show that it is actually a virus. The link also provides info on how to remove it too! Well, thanks JEM for posting the link and I hope you can remove it from your system. Thanks. - Nathan


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Posted on Apr 21, 2014

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