Question about Televison & Video
Firmware is up to date. Connected via HDMI cable. Always goes through the 'reading' stage about three times, then comes up with 'unknown disc'. Has never played a blu ray. Works fine with standard DVD and CD. Discs are correct region.
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Posted on Jan 02, 2017
SOURCE: I have a Samsung BD-P1000
BD-P1000 Update Solution
The solution that worked for me: I went to www.samsung.com/ca and downloaded the Samsung BD-P1000 player's firmware update to my desktop. When opened, I was directed to"burn" a DVD on my computer. I then inserted the new DVD in my Blu-Ray player. The player automatically checked and confirmed player model number and registration and uploaded information from the DVD and the update was complete. The BD-P1000 then flawlessly played the rented Blu-Ray disc of "The Scorpion King".
Thank You Samsung!
Posted on Nov 27, 2008
That is because of a dirty or defective lens. When lens is dirty, the unit may still operate on regular CDs and DVDs and not be reading BD.
Try first using a lens cleaner for Blue Ray: Maxell 190054 Blu-Ray Lens Cleaner
If that does not work, the unit may be disassembled, and lense cleaned with q tips and isopropyl alcohol or cleaning solution. See below:
How to Clean the Laser Pickup Lens on your DVD Player
How to safely clean a DVD lens?
Clean DVD lens, or replace player?
Clean CD or DVD ROM lens with a brush?
Cleaning your DVD drive
How to clean a DVD player
How do I clean my DVD player optical lens isoproponol alcohol
Being this a blue ray unit , I would suggest calling support instead of disassembling the unit by yourself.
Posted on Feb 10, 2009
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
Posted on Mar 16, 2009
SOURCE: BD-HP21U problems playing discs
You have inadvertently downloaded the US (or other region) version of the firmware. Unfortunately if you try and download the UK version the HP21 just tells you you have already installed it. I was told mine the only way to reset it is for it to be sent to Sharp or you can wait for a new firmware update.
Posted on Oct 06, 2009
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