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We took ours to a local repairer who used a special program to blast the heads. We had tried head cleaning ourselves and this didnt work. It has had to go back two or three times but it does work for several week after.
By design, Brother printers stop all printing when one of the cartridges is empty. This is done to avoid cleaning cycles sucking air into the system, which could possibly damage the printhead.
Even if you print in black only by changing the print
settings to "Mono" or "Grayscale" to avoid printing in color, cleaning cycles would still **** air from the
empty color cartridge because they are programmed to clean ALL the ink
nozzles. The only way to continue printing is to replace the empty ink
After replacing the empty color cartridge, you could print in "Mono" or "Grayscale" to make better use of just the black ink.
Your Brother machine is designed to stop ALL printing operations (printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.
The only way to continue printing is to replace the empty ink cartridge or cartridges.
While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.
All faxes received into memory will automatically print once the ink cartridge is replaced.
NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
this clearly indicates that the printhead of your black cartridge is completely blocked and it needs internal cleaning which cannot be done by printers cleaning commands.the print head has to be removed from the printer and and then cleaned with isoprophyll and soft tissue very slowly and gently.if u dont have a technical idea taking it to the repair center is advisable.
press menu then start mono (blue copy button) then fourtimes arrow up (tel index). machine will be in maintenance mode. press 7 then 6 then 4 then start mono. machine will initialize the carts and do some cleaning cycles.
If you're outside can/us: after that press zero then nine. machine prints test print. If youre inside leave maintenance mode and run a test print manually.
if you cant see any bk the ph is clogged and cant be fixed anymore (because of wrong ink: pigmented ink will clogg the filter infront of the nozzels; use ONLY dye-ink for all colors!)
leaving the maintenance mode by pressing 9 then 9.
Did you check the right placing of the ink cart? Is the support locked above the cart top?
After checking press menue then start mono (blue copy button). then fourtimes arrow-up button. machine will display maintenance and blicking. press 7 then 6 then 4. machine will be initialize the carts. press start mono (blue copy). machine will initialize the carts and will run some cleaning. After maintenance is shown again leave this mode by pressing 9 then 9. Do a test print.
If you cant see any bk insert another brand new cart and do the procedure again.
If trhere is still no bk the print head is clogged (because of generic ink??) and cant be cleaned any more! The ph has to be replaced by service personal!
Use original brother carts: Make sure that all carts are placed well and are secured. Press menu then start mono (blue b/w copy button) then four times arrow-up (tel-index?). machine should be in maintenance mode. press 7 then 6 then 4. machine will do a cart initialization and do some cleaning. Leave the maintenance mode by pressing 9 then 9 when its ready. Do a test print. If need do cleaning cycles twice.
In case you cant see mag. and cyan your printhead is defectiv and has to be replaced.
You are on the right way. Press MENU then the blue START MONO Button which normally starts copies in black and white modus. After that press the round button (which can be normally pushed to four sides l/r up/down) UP four times. Now you should be in maintenance modus. Follow the procedure as mentioned before.
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