Question about Kenmore Elite HE4 Electric Dryer
Hi I have the same problem as the other poster. Bought this lovely lemon in November 2007. In around April 2009 it began showing F70 or F71 if a wet load would sit too long. But turning off and on would fix it. In May, it just began to show the codes at random, and sometimes mid-load. F70 and F71 are codes that the control panel computer is malfunctioning. They have to take the washer apart to find the paperwork that tells them this, for some reason it isn't in the consumer manual. I called a regular repair guy this last time, not Sears, because he could come sooner and I thought he'd be cheaper. He charged $25 and of course the cursed thing worked fine that day.
His advice? Buy the pricey warranty. So I did. You know something is a rip off when they take your word for it that the machine is working, and happily sell you this warranty even when you tell them what has been going on. The repairman said it was at least a $300 part but the warranty cost me $600 for three years, covering the washer and the dryer. My online research showed that I might end up with dryer problems down the road as well.
The latest is that it's stuck shut for three days, with a load of clothes half washed inside. I keep unplugging and plugging it back in, sometimes I can get it to at least limp through quick wash or rinse and spin, but not anymore. Sears is coming out on Monday to fix it. These things are awful! Programmed to self-destruct just after the warranty period? Never had problems like this with the old cheapo top loaders.
The F70 and F71 error codes on this model of washer indicates a communication problem between the user interface control board and the central control unit (main control board). These error codes can sometimes be caused by a power surge or glitch through the electrical lines. Try unplugging the washer to completely disconnect electrical power. Wait 1 minute and then plug the washer back in to the see if the fault code clears. If it does, then the washer may work normally.
If the code reappears, then you could have a wire harness connection problem, a failed user interface control board or a failed central control unit. I recommend calling a service technician to properly diagnose and repair this type of problem so that the correct component can be replaced.
Be sure your unit is plugged into a 3 prong grounded outlet as well.
F71 is a "heatbeat failure" which means that your front interface control board is shorted and will need to be replaced. it's actually fairly easy to replace and can definitely be done by yourself. To access the part, just pull the unit forward and remove the 3 screws coming in from the back of the top panel. Remove the top panel by pulling it back, up, and off. Then remove all the screws going into the top of the control panel. Remove the dispenser drawer and remove the screws coming in through the dispenser. Remove the screws coming from the inside of the dryer going forward into the control panel, then remove the control panel (it's just clipped in on the bottom. After that you can disconnect the wire harnesses to the front interface control board and replace that part.
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Posted on Sep 28, 2010
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Posted on Jan 02, 2017
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