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DC39 brush bar not working - Hoover S1361 Bagged Canister Vacuum

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1 Answer

Why won't the brush on the head stop spinning?


Hi Glen, it's Jack at Dyson.

Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:


brush-head-wont-stop-spinning-2a0rwaxytwfzcufve2d4lsjg-3-0.jpg

If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 28, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

Brush bar doesn't spin on dyson on dc39


Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

Get the brush bar to spin again on my dc39 vac


Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 13, 2015 | Dyson Vacuums

3 Answers

Why does my Dyson Dc-39 vacuum have good suction, but the beater bar barley turns?


The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

Dec 18, 2014 | Dyson DC39 Animal Canister Vacuum

1 Answer

Why Dyson dc39 brush bar won't spin


Remove brush bar cover...is the belt broken, cut or stretched to the point of being ineffective? Is the brush bar full of hair or string?
Pull the belt forward...does the pulley spin? Turn the cleaner on
and see if the pulley spins...if it does I think a new belt will be needed.
Be sure to buy the right one.

Regards,
Dennis


.

Aug 18, 2014 | Dyson DC39 Animal canister vacuum cleaner

1 Answer

Brush no longer spins


Apply some Oil or crease in it to lubricate it! it will surely work

Mar 09, 2014 | Dyson DC39 Multi Floor Ball Canister...

1 Answer

WHEN EVER I PLACE THE SPINNER ON THE VACUUM IT STOPS SPINNING


Hi Linda,

I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

US:

http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

UK:

http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Dec 15, 2013 | Dyson DC39 Animal Vacuum

1 Answer

Lock hard floor setting


Hi Lissie, it's Jack at Dyson.

I'm glad to hear you've found the answer to your question, and that your new machine is working well for you.

DC39 Animal includes the Triggerhead floor tool, and the switch on the wand handle allows you to the brush bar on for carpets, and off for hard floors. You might like to take a look at our Getting Started video attached for further guidance.

If there's anything else you'd like advice on, don't forget we're on hand to help. You can also find advice and support at www.dyson.com

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com


Dec 03, 2013 | Dyson DC39 Animal Vacuum

1 Answer

I received my dyson a few months ago. I have used it regularly and it performed very well. I used the brush bar on all the carpeted surfaces and turned it off when cleaning the linoleum floor. Just...


Hi Joanne, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor. If the brush bar only seems to be working intermittently, we should be able to help - and if a replacement part is needed we can confirm if this is covered under our 5-year warranty.

When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Oct 13, 2013 | Dyson DC39 Multi floor canister vacuum...

1 Answer

Turbo head on DC39 animal will not spin. I have removed any hair etc caught around the brush but still no spinning..


I have the same problem with my DC39 Animal's brush bar. Im on my 3rd one in 9 months of ownership. The DC39 brush bar is driven pneumatically (there is no electric motor in the brush head) and switched on and off via a suction activated pneumatic ratchet within the brush head. The moving components are actuated by bellows. Ive found that the glue holding the bellows fails stopping the ratchet working intermittently at first and then completely as the bellows comes away completely. At first you can help the ratchet by tapping the brush head - the red ratchet ring can be seen to click round. This, in my opinion, is an inherent weakness of the DC39 design and cannot be easily repaired. The only solution is a new brush head. Luckily Ive got a 5 year warranty and at the current rate I will have got through about 20 brush heads !

Mar 31, 2013 | Dyson DC39 Animal Canister Vacuum

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