Question about Epson AcuLaser C900 Printer

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Papr Jams and wrong size report

I have exactly the same problem - the c900 printer jams then we get a "wrong paper size" report on the printer.

Can anyone help?

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  • tim_jones Jun 22, 2009

    Thanks! That did the trick :)

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We just solved this problem with our c900.
Basically, a paper jam has caused some probs with the sensors and rollers. After playing with the thing for about 4 hours, i ran some really thick photo paper through it and after a couple of trys where it just screwed up in the back, it then fed through and printed correctly. After that it was fine with all paper types, no more messages, and no more paper getting screwed up in the back. Ian

Posted on Jun 19, 2009

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Check paper size in driver on your PC :)

Posted on Jun 19, 2009

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2 Answers

How do i fix a paper jam on my printer?


One of the more common problems with printers as it relates to paper jams, is that the paper stacked in the tray hasn't been fanned. What I mean is, it's like holding a paper-back book in your hand and skimming quickly through the pages with your thumb as your other hand holds it at the spine. Try this as a remedy if your printer jams often.

Hope this helps. :)

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Lexmark laser paper jams and wrong size paper reporting


the quickest way to find out if your paper jams are due to wrong size paper reporting is to print the network status page.
This page is outline with a line that runs 1/2inch from the edge all the way around the outer edge.
if the box of this page prints smaller than the letter size paper the paper reporting is smaller than 8 1/2 x 11 and if the line at the bottom of the page is missing its reporting a size larger than 8 1/2 x 11 either of these occurances willl be the cause of your paper jams

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Papr jam in fuser unit C900


You can download (free) the Service Manual for the C900/C1900 here;
http://tinyurl.com/2dxyzrr It contains comprehensive dis-assembly, re-assembly and service instructions including parts lists and wiring diagrammes. The download is in six zipped parts. After downloading all of them unzip part 1 and it will rebuild the complete file as a pdf document.
This printer uses the same print engine as the Minolta QMS/Konica Minolta Magicolor 2300/2350 printers. KM versions of the manual are also available from the above site. Much of the content is virtually identical but the instructions are not quite as comprehensive or as detailed as the Epson version. KM MC2300/2350 users may want to download both versions.

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Take a trip into the Printer Driver for this printer and then select "Printer Properties"

Review the settings for the paper setup. Also, from your application, make sure you have "Letter" set as the desired page size.

Finally, if your printer has a "Paper Menu" go into that and set tray size to Letter.

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it would help to have a bit more information on where the paper jams. but ill give this a shot any way. 241 jams clean or replace the pick wheels on the auto compensator. 201 jams no paper present change main motor drive. paper stops 3 inches through the fuser timming issue check the paper size i the paper menu check the fingers on the side of the tray letter is the 2 bottom fingers sticking out. if you have network port print the network page if it is smaller than the page change paper selction pcb located behind the logic pack. if the the line at the bottom of the read out is missing and the box is incomplete the printer is reporting leagal size paper change the paper size pcb. 202 errors check the sensor flags on the fuser. there are 2 sensors on the fuser the one on the left is the narrow media sensor the one on the right is the exit sensor. check to make sure the sensor flag is not broken. check them for fluid movement if you cant hear them snap back replace the sensors hope this helps you out

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If it jamms passing the fuser you have to check the exit sensor, there are 2 sensor at fuser exit, you can see them taking off the rear cover, one is for paper size and the other is for paper jams, check them both or replace them.

If it jams before the sheet passes the fuser it may a sensor in the black plate under the cartridge, or the pass rollers at the left side of the printer.

Before everythig try cleaning them with an air compressor or with an spray cleaner with isopropilic alcohol.

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1 Answer

Paper jams minolta 1080 cspro copier


Can you explain where exactly the paper jams, just check any obstruction in the paper path, or clean all the clutches/ sensors for registration and transport

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1 Answer

Epson Aculaser C900 - Paper Jam Notice, but no Jam?


Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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