Question about Hoover Vacuums
The powerhead has been completely cleaned & it still doesn't turn
Posted by Anonymous on
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Posted on Jan 02, 2017
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.
Posted on Apr 02, 2009
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 22, 2010
SOURCE: Brush stopped spinning
If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.
Posted on Sep 08, 2010
SOURCE: Dyson DC24 brush no spinning.
Hi, it's Jack from Dyson.
You may find it useful to try pressing the button in as far as it will go - this should resolve this issue for you.
However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), and we can run through some checks with you over the phone.
Dyson Customer Service
Posted on Jun 07, 2011
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