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It's really easy, you take down the metal bar and the top comes off, then you should see the orange mesh basket which is removed using your little tool - it's like a key which you turn to remove the basket - rinse under the tap - piece of cake.
Move from side to side and jiggle the whole assembly .. including the juice collector and juicing basket. With patience and even a break between attempts it will finally dislodge itself and lift up and off.
Just juiced carrots and a couple apples .. mmmm good ;-) best of luck
Yes. There should be an orange handle-looking accessory with to small metal rods sticking out that is made to clik into the wire mesh screen and unlock it be twisting the screen mechanism slightly so you can unscrew it out.
See the enclose photos of the tool.
Hope this helps...