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How do i get into service mode on a cannon mfp8350cdn?

I need to replace a pickup roller and the service manual indicates a process to get the arm it's on to rotate providing access. You need to get into service mode to do this. When I try *28* it just beeps when I hit the * key. That said, it does need yellow toner (customer doesn't have any and is content printing without it). Would that need keep it from going into service mode using *28* or on this model is there another way to get there?

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

mosesclive
  • 191 Answers

SOURCE: diagonal lines on print

Hi,
Follow these steps.

Print Quality Problems on 3010cn.
Reset the NVRAM On the 3010cn

To reset the NVRAM, perform the following steps:

  1. Press the Menu button.

  2. Press the down%20arrow%203100cn.jpg (down arrow) button on the printer until Configure appears, and then press the right%20arrow%203100cn.jpg (right arrow) button on the printer or return%20arrow%203100cn.jpg (Set) button.

  3. Press down%20arrow%203100cn.jpg on the printer until Maintenance appears, and then press right%20arrow%203100cn.jpg on the printer or return%20arrow%203100cn.jpg.

  4. Press the down%20arrow%203100cn.jpg until Init NVRAM appears, and then press right%20arrow%203100cn.jpg or return%20arrow%203100cn.jpg.

  5. Press return%20arrow%203100cn.jpgInitializing and Restart Printer will appear.

  6. Power off the printer and power back on.

To print the Gradation [ESS] test print, perform the following steps:
  1. Power off the printer.

  2. Hold down the up and down arrow buttons on the printer and power the printer on. This will bring up a Customer Mode menu.

  3. Press the down arrow button until Test Print appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow button until Gradation [ESS] appears and press the return%20arrow%203100cn.jpg button.

  5. Press the return%20arrow%203100cn.jpg button. On the LCD, Processing appears and the test page is printed.

  6. Power off the printer and power back on.



To print all four 20% toner test prints, perform the following step:
  1. Power off the printer.

  2. Hold down the up and down arrow buttons on the printer and power the printer on.

  3. Press the down arrow button until Test Print appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until Cyan20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  5. Press the return%20arrow%203100cn.jpg button. The test print will print.

  6. Press the Cancel button.

  7. Press the down arrow until Magenta20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  8. Press the return%20arrow%203100cn.jpg button. The test print will print.

  9. Press the Cancel button.

  10. Press the down arrow until Yellow20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  11. Press the return%20arrow%203100cn.jpg button. The test print will print.

  12. Press the Cancel button.

  13. Press the down arrow until Black20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  14. Press the return%20arrow%203100cn.jpg button. The test print will print.

  15. Press the Cancel button.

  16. Power off the printer and power back on.

Reseat the drum cartridge, perform the following steps:
  1. Power off the printer.
  2. Unplug the power cable.
  3. Pull to open the front cover and then lift to open the top cover. (Figure 1)

    open%20front%20and%20top%20cover%203100cn.jpg

    Figure 1 - Open Front and Top Covers

  4. Raise the lever on the top right side of the drum cartridge. (Figure 2)

    lift%20drum%20cartridge%20lever%203100cn.jpg

    Figure 2 - Raise Lever to Release Drum Cartridge

  5. Grasp the drum cartridge by the handle and lift up and out. (Figure 3)

    remove%20drum%20cartridge1%203100cn.jpg

    Figure 3 - Remove Drum Cartridge

  6. Insert the drum cartridge.
  7. Close the top and front covers.
  8. Plug in the power cable.
  9. Power on the printer.


Posted on Dec 20, 2007

  • 214 Answers

SOURCE: Rotate Toner Button and Replace Cartridge Messages

Hello
take out all toners and pc drum, use pressure air to clean chip reader under the toner rack (right side) also use some alcohol to clean chips on toners and reinstall.

Posted on Jun 19, 2008

SOURCE: HP LaserJet 1012 Printer prints ghost images

A new toner cartridge solved the problem entirely.

Posted on Oct 23, 2008

Joed911
  • 4338 Answers

SOURCE: replace the tray 2 pickup roller assembly

The tray two pickup roller is a roller in the front of the tray. Remove tray 2 and place it on a level work surface. Locate and open the cover that is
next to the roller in tray 2.
Pinch the blue latch that is on the left side of the roller. Slide the roller off of the shaft.
Then you can slide the new roller back in.
CAUTION When you install this roller, make sure that it locks into place. Verify that the
roller is correctly oriented, and that the round, black spacer next to the roller is correctly
positioned against the locking pin on the shaft.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on May 16, 2009

ramon_jleme
  • 94 Answers

SOURCE: Need to replace pickup roller on MFC-7820n.

Well, how to do that I don't know how to explain you, but first of all try to clean it, do it with thinner, this may solve your problem for while, at least until you find a way to remove and change.

Posted on Aug 14, 2009

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You need a service manual for this to basically guide you on how to remove the old roller.

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Here is the error code page http://www.scribd.com/doc/56428927/iR-400-Code-List
And here is the service manual
http://www.scribd.com/doc/135167936/canon-Ir-400-Service-Manual
Looking at what the error is, getting into the service mode will not allow you to fix it; you have some parts to replace first.

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No paper pickup, Press check


1. Push the paper far inside / use the priority tray.
2. Check for deterioration of the rubber on the main pickup roller (Replace if needed).
3. Ensure that the main paper pickup roller (view inside the printer from the priority input slot - use a torchlight) is rotating when print command is given / 'check' button is pressed after the error message.
4. The printer will make three attempts, one after the other, to pickup the paper (you should be able to hear the sound of main motor and gear train rotating - if no sound is heard the main motor / gear train is bad).
5. If the paper pickup roller does not rotate - a component in the gear train needs attention / replacement.
6. The gear train is behind the formatter inside the right side cover.
7. Service manual can be downloaded free on the net.

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search trought service manual and see service menu for reset counter for pickup roller

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HP LJ p2015 How do you replaced the feed roller on the 250 sheet tray? It is not in the service manual?


HP LaserJet P2015 Series Printer - Replace the pickup roller (tray 1)
  1. Unplug the power cord from the printer, and allow the printer to cool.
    c00763903.gif
  2. Press the print-cartridge-door button to open the print-cartridge door.
    c00763905.gif
  3. Remove the print cartridge.
    After removing the print cartridge, only handle it on the ends.
  4. Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickup-roller cover to release the left retaining tab, and then slide the cover to the left and up.
    Failure to slide the cover to the left when removing it can cause the right retaining tab to break.
    c00763906.gif
  5. Press the two black retaining tabs outward until the pickup roller is released from its seat.
    c00763907.gif
  6. Remove the old pickup roller from the printer.
    c00763908.gif
  7. Line up the black retaining tabs in the printer with the grooves in the new pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click.
    Do not touch the pickup-roller pad.
    c00763909.gif
  8. Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right retaining tab into the retaining slot.
    c00763910.gif
  9. Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining slot.
  10. Close the print-cartridge door.
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2 Answers

My printout is not sharp


Step one: Print a cleaning page using the control panel

You can clean the interior of the product by using the Cleaning mode function on the product control panel. To do this, follow these steps:

1. From the control panel, press Setup .

2. Use the arrow buttons (http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01393346.gif ) to select Service , and press OK .

3. Use the arrow buttons (http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01393346.gif ) to select Cleaning mode , and press OK .

4. When prompted, load plain letter or A4 paper into the input tray.

5. Press OK to confirm and begin the cleaning process. A page feeds slowly through the product.

6. Discard the page when the process is complete.

7. Wipe the paper width guides and the paper path with a dry, lint-free cloth.

Step two: Clean the scanner glass and the cover

1. Turn off the product, disconnect the power cord from the product and the wall outlet, and then wait for the product to cool.

2. Open the scanner cover.

3. Gently wipe the scanner glass and the cover with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

4. · Dry the glass and lid with a lint-free cloth, chamois, or a cellulose sponge to prevent spotting. Do not use paper-based wipes or tissues that can scratch the glass, or leave fiber residue.

5. · Close the scanner lid.

Step three: Clean the pickup roller

1. Push the release button, and open the print cartridge door.

2. Remove the print cartridge and find the pickup roller.

3. Release and remove the pickup roller.

a. Pull the small, white tabs on either side of the pickup roller outward.

b. Rotate the pickup roller toward the front.

c. Gently pull the pickup roller up and out.

4. Clean the pickup roller with a lint-free cloth, lightly moistened with water.

5. Allow the pickup roller to dry completely.

6. Reinstall the pickup roller.

a. Position the pickup roller in the slot.

b. Rotate the top of the pickup roller away from you until both sides snap into place.

7. Replace the print cartridge, and close the print cartridge door.

8. Reconnect the power cord to the product and to the wall outlet, turn on the product, and then try again to print.

* If these steps resolved the issue , you do not need to continue troubleshooting.
* If the issue persists , see the next solution.

Solution five: Check the driver settings

Try to resolve the issue by adjusting the driver settings.


Step one: Check the printer default

1. Open the Printer or the Printers and Faxes window.

o Windows XP : Click Start , and click Printers and Faxes .

o Windows Vista : Click the Vista icon (http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01319360.gif ), click Control Panel , click Hardware and Sound , and then click Printer .

2. Find your product, and check whether it is selected as the default printer.

o If the product icon appears with a checkmark (http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01854338.gif ), skip to the next step.

o If the product icon does not appear with a checkmark (http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01854338.gif ), right-click the product icon, and select Set as Default Printer .

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Paper won't feed


More than likely you pickup roller is dirty.

You can try to clean to see if that helps.

If that fails, then replace the pickup roller.

Below is a service manual that will show you how to remove and clean the pickup roller and how to replace it if necessary.

LJ1020 Service Manual

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Need to replace pickup roller on MFC-7820n. I've purchased the Genuine Brother Paper Feeding Kit with Pickup roller assembly and Separation pad. A quick look indicates the pickup roller assembly...


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1 Answer

13 Paper Jam - but there is no paper inside!


I have a long solution (possibly) to your issue:

Error 13 Paper Jam
  • Paper jams can occur in 3 places: Entry, registration and exit.
  • If the paper isn't picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You'll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don't see it listed, email us.
  • If you have an HP 4/4+/5 with an optional 500 sheet feeder that's jamming, check the balance knob adjustment. Center it with a full **** of paper for proper operation.
  • If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
  • Make sure paper cassettes are firmly seated, corner tabs aren't bent. Some trays have lifting springs that could pop out if tray has been dropped.
  • On HP IIP/IIP+/IIIP printers if the paper scrunches up at the toner cartridge you'll need our Inside Accordion Jam Repair Kit.
  • Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you'll get a paper jam.
  • Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
  • On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
  • On HP IIP/IIP+/IIIP printers if the paper has accordion folds on the bottom and jams on exit, order our Top Output Accordion Jam Repair Kit.
  • On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
  • Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
  • On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit
All this comes from:

http://www.fixyourownprinter.com/reference/errorcodes/hp

Good luck with it, I love the HP LaserJet 4 series of printers. I used to warm my coffee on the top of the fuser when I was doing large print jobs :-)

If this information helps, please give me a rating, thanks!

OpenSource13

Apr 07, 2009 | HP LaserJet 4 plus Printer

2 Answers

IBM Infoprint 1332 paper jam


one of the paper path sensors is blocked. check underneath tonner check if the sensor is playing freely.

Aug 19, 2008 | IBM Infoprint 1332 Laser Printer

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