Question about Dell Microsoft Windows XP Home Edition

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Problem with antivirus or firewall

Hi, I don't know who I am writing to, but thank you anyway.
I have Dell laptop Inspiron. Windows XP Home Edition SP2. McAfee came originally with it. I didn't like it and deleted it. I always had Kaspersky and after the last key died I decided to change it to another antivirus. Tryed Panda. During the installation it would always say every time "can not install... you have to uninstall McAfee virus scan". I deleted McAfee long before that! Tried many times, finally found two dills of McAfee and deleted them. That's when all started. I Installed Kaspersky from the website and it won't install: "the installation prematurely ended because of an error"... Any firewall, the native one from Dell or Sygate won't work, it has been blocked with something. I can not make it work. The blue screen came a few times. I tried to reinstall Windows XP, but my CD is too old. So, now I have no antivirus and no firewall, great! And don't know what to do. Could you help me?! Please!..
mtgross@comcast.net
Tanya

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  • 2 more comments 
  • HoneyBunny FT
    HoneyBunny FT Nov 02, 2007

    Thanks!!! I am working on it now:) I will tell you later.

    Tanya

  • HoneyBunny FT
    HoneyBunny FT Nov 02, 2007

    I cleaned up all registry, everything after McAfee and installed Panda for now.And it's working! THANK YOU FOR YOUR HELP!

    Kiss,

    Tanya

  • HoneyBunny FT
    HoneyBunny FT Nov 05, 2007

    Thank you, eagle338, your solution was the best. I did step by step all you told me to do and Thanks a lot, it's working!!!. I send an email to you with my thanks, I thought you got it. Sorry, I didn't know I need to rate the solution. THANK YOU. Eagle!!!

    Tanya



    PS. I have another problem on my laptop, and will be back to you shortly.

  • HoneyBunny FT
    HoneyBunny FT Nov 15, 2007

    it fixed, Thank you, guys, to all of you!!!

    Kiss

    Tanya :)

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Hi Tanya!Looks like you have some registry entries left..you can delete them as follows..
Click start->run->type regedit
When the registry editor opens click on edit ->find->type mcafee
When you find something just press del..Keep pressing F3 until you get a message finished searching thru the registry..
The try installing norton..If it still doen't work then you might have been infected with some kind of virus..If this is the case restart the computer in safemode and try to install.Post back the status so that we can help you resolve this issue..
Eagle!

Posted on Nov 15, 2007

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Hey Tanya
when you say you deleted Mcafee from the system-is that through the add/remove program or did you use the Mcafee removal tool to remove it.In case you just removed it from the system without the removal tool,then i believe the Mcafee entries are still present in the registry and they are not allowing you to install another anti virus.
Well,about your problem-if you are looking to install windows back on-then i suggest you can just run the ghost image-Dell computers come with a hidden partition which has the factory installed image(which means that you may get back the Mcafee software which came with your computer).But you will lose all the data that you've stored on the system.
Think about it.In case you have other plans i suggest you do a system restore to an earlier time-say before the Mcafee removal and then use the removal tool to remove Mcafee.
Regards
Tabrez.

Posted on Nov 02, 2007

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Hi Tanya!Looks like you have some registry entries left..you can delete them as follows..
Click start->run->type regedit
When the registry editor opens click on edit ->find->type mcafee
When you find something just press del..Keep pressing F3 until you get a message finished searching thru the registry..
The try installing norton..If it still doen't work then you might have been infected with some kind of virus..If this is the case restart the computer in safemode and try to install.Post back the status so that we can help you resolve this issue..
Eagle!

Posted on Nov 02, 2007

  • eagle338
    eagle338 Nov 02, 2007

    Please rate it then..You can contact me anytime at vls_powerful2002@yahoo.co.in

  • eagle338
    eagle338 Nov 15, 2007

    I didn't get an e-mail..anyways good to hear that you have fixed it...anytime..

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