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hello, Was someone messing around with the Contrast settings? If so, the Contrast may be set so low that you can't see the information on the iPod's screen. The only way to reset your iPod back to the factory defaults (including the Contrast setting) is to let the battery drain all the way out. Do whatever it takes to let the battery die then let the iPod sit overnight to be safe. Then the next morning, charge the battery and turn the iPod on. The first thing you should see is a screen asking you to select your language. If you can see your screen now, congratulations, this did the trick. If not, you probably need a new screen.
An overnight rest seemed to cure it. Context - I have a fax machine also hooked up to it that kicks in when it hears the fax signal. I disconnected it overnight while "resting" the answering machine. When the answering machine returned to normal this morning, I hooked up the fax again. So far so good.