Question about Arris WR850GP Router

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Wr850g cant connect to xbox live

I have a wr850g and have had no problems with xbox live until a couple days back. XBox complains about MTU setting beeing too low (wr850g does not allow modifying mtu settings, but it seems its set to 1492 now)Help!

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I posted a solution under a different problem, but similar. Basically you will need to pick a static IP for your xbox. Then set that IP address in the router web config >> routing >> DMZ IP address setting. Restart both router and xbox and bingo. Your xbox is now directly connected to your cable modem without the router problems preventing connectivity.

Posted on Sep 14, 2009

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1 Answer

I have a Motorola WR850G router which works just fine for broadband internet access for our laptop and our desktop. We are trying to connect xBox Live and we are getting an error message that Maximum...


Starting on page 3-3 of the WR850G user manual, there is a setting for "PPP MTU".
Whether or not this will change the overall MTU of the router is not clear. Apparently the default setting is "0", which I would guess is automatic. I would try changing the setting to 1500 and work your way down from there until xbox live is hopefully satisfied.
Good luck...

Dec 29, 2010 | Arris Wireless G Broadband Router (wr850g)

1 Answer

Cant connect to xbox live due to low mtu


Mine has been doing that lately too. Log into your router or what ever supplies internet to your xbox. Make sure the MTU is 1364 or higher. My router is set up to that and it still does that and doesn't work until the next day after about 12 hours I would guess. The xbox tells you what to do also.

Dec 17, 2010 | Microsoft Xbox 360 Console

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Mtu settings


Two things needs to be cleared:

1) Which connection did you talking about LAN/WAN?

2) Xbox live may not be up yet, can you verify it?

Most home gateway routers can only change WAM MTU for certain connection type (PPPOE), and cannot set MTU for LAN and other WAN connection.

To change MTU for PPPOE, going to WAN connection setting, and you will see the MTU options box. But do not change it unless your ISP told you to do so.
So make sure Xbox live is online -- I am no Xbox fun so I have no idea how it works, but just guess from your message.

Jun 19, 2009 | Belkin (F5D7633UK4A) Wireless Router

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MTU to low on xbox 360. Anybody else seen this?


I felt really stupid when I spent a couple hours trying to fix this. XBox Live is down today, June 16, 2009 until late tonight or early tommorow. No one's XBox Live connection is working right now.

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Cant connect to internect on xbox live


Well, first you need to run the CD they gave you.
Do all the steps.

Once its finished it will give you some extra choices on the side.

Click Manual Settings.
Follow the link.

Hopefully you can find it there.

I had a problem with my WEP key and thats how i fixed it.

i dont know what a mtu is though. sorry.

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This appears to be a common problem, most likely due to the recent Xbox Live server maintenance. Nothing we can do except for wait until Microsoft fixes things on their end.

Sep 30, 2008 | Microsoft Xbox 360 Console

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Xbox live cant connect mtu failed


Hi can you please help me i was on xbox live tryed to connect with a router and now my 360 is askin for an ip address,but we do not no it can you please help thanks Paul

Aug 02, 2008 | Microsoft Xbox 360 Console

1 Answer

MTU settings


All of the documentation and firmware updates for Motorola's discontinued products are available in their Discontinued Products section which is here:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts
Hope this helps. Otherwise repost with specifics and I will activate my second brain cell for your service:) Steve Medley

Jun 24, 2008 | Arris WR850G Router (DHWR850G)

4 Answers

Xbox 360 live states MTU failed


for some reason i cant connect to live, it says that my mtu has failed. any surgesstions how i solve this??

May 18, 2008 | Microsoft Xbox 360 Console

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XBox 360 not compatible with Motorola WR850G


Motorola WR850G router may fail to connect to xbox live after update to firmware 6.1.4. I was able to correct the problem. My solution was
Go in xbox >> network config >> IP and use Static option. Set the xbox to an IP in the range allowed by your router configuration. The router IP config range is found in the router config web >> Lan section. Then I set my router config >> Routing >> DMZ IP Address setting to the xbox ip I just assigned to my xbox. Restart router using the restart button on the Basic page of router config. Restart your xbox and attempt to login to xbox live. This solved my problem.

As a side note, on the xbox networking test page, the xbox live status message will allows show they are aware of a problem with xbox live login. This is a lie. For that reason I postponed trying to fix my router problem thinking it was an xbox issue, it is not. Once you finally connect to xbox live you will still notice this incorrect message remains. Microsoft developers ****...

Dec 26, 2007 | Arris WR850GP Router

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