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A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support or the information that came with the scanner.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
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Posted on Jan 02, 2017

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IB4G2008
  • 3587 Answers

SOURCE: Scanner troubleshooting

most likely it's the printer drivers.

go here to get fresh ones, but you may wish to remove old version first.

Posted on May 10, 2008

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clark_styx
  • 282 Answers

SOURCE: scanner problem again -- HELP! junk 'solution' given

try to install and run scan diagnostic utility found here ftp://ftp.hp.com/pub/softlib/software8/COL17048/oj-45265-1/ScanDiagnosticUtility_ver_1.5.exe

Posted on Jun 24, 2008

  • 14 Answers

SOURCE: Kodak DS3500 scanner

Are you using a Kofax SCSI card or an normal SCSI controller like Adaptec?
By using a normal SCSI controller, is there an ASPI driver problem after a WIN XP update? After an update check the ASPI dlls in \sytem32. They should be version 4.71 or higher.

Check the SCSI connector pins and the terminator.
If available change the cable.

Scanner check:
Is the green lamp (Ready) on or is the red lamp (Error) on?

- green lamp on:
the internal self test is ok, but the internal SCSI interface may possibly faulty.

- red lamp on:
the internal selftest detect an error.
It's possible that the DC/DC power board, the CPU board or the power supply inside the scanner is defective.
After reassembling the front side camera you will see at the bottom a PCA board with some LEDs whitch indicate by red light the different voltages when power is on. You find the different voltages printed at the PCA close to the LEDs.
In case on or more LEDs don't shine the according DC/DC transformer on the PCA is defective.
Futher you see LEDs at the camera PCAs. They should be on too.

In case the CPU board has an defect you must have an special Kodak activation tool to unlock an new or used CPU board after exchange.



Posted on Jul 18, 2008

acdr
  • 1913 Answers

SOURCE: HP Laser jet 3330 scanner problem unable to communicate

http://www.printcountry.com/drivers/HP_DRIVERS.asp

also try this
http://www.soft32.com/s/Windows/Drivers/Printers/3-377-0-5.html

Posted on Nov 04, 2008

  • 1 Answer

SOURCE: computer says there is no document on scanner

Had same problem with mac os 10.4 solution was downloading the latest epson driver from epson it still didn't work. turned out that the "epson perfection 1670.ds " old file was in the trash and the scanner was still using it. I turned off the scanner, rebooted the mac and "empty trash". Turned scanner back on and it worked. If you still have the problem make sure that you only have on "epson perfection 1670.ds" file in your HD,library,image capture,twain data sources.

Posted on Feb 11, 2009

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My scanner and copier are giving me all black documents. HELP PLEASE.


is it possible the color cartridge is empty? also when you print a document try it this way... press and hold the Crtl button and press "P". so it's "control P" now at the bottom of the left side menu screen you will see a "color" button select Color and then print.

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I have officejet 6500 and it will not scan. Upon pressing scan button, it tells me "no scan options" and that I should refer to device documentation to troubleshoot. I do not know what that means...how...


I have a solution for this issue. However to provide the appropriate steps, please get back to us with the following information:

* How is the unit connected to the computer? (USB or Wireless)

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Kodak ESP9 all-in-one printer. unable to scan to doument


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hello..
yes you are using the right catrtriges, try to click this link below. there are are the steps in replacinf the catridges.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00442122&lc=en&cc=us&dlc=en&product=441125&lang=en

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Horizontal Lines


This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=446435&lc=en&jumpid=reg_R1002_USEN

If that link is broken, or doesn't work for you, use this one:

http://tinyurl.com/2n7lge

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

Jan 26, 2008 | HP Scanjet 4850

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