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The paper feed roller probably needs to be replaced. It should be located under the printer, above the paper tray. I could only find one website that has this for sale for this model.Some more searching may turn up for vendors for parts for this printer.
This can be caused by the cardstock slipping to one side as it prints. Make sure when you print you are using the card stock settings found under your printer setup - paper type. Check to make sure that the paper you are usng is meant for your printer, most printers are meant for up to a certain pound of paper eg 120lbs. and going over this could mean that the paper is too heavy for your printer which causes the rollers to slip as it pulls the paper through your printer.
Check that all of the sliders in the feeder tray are snug against the paper. Sometimes they tend to slip out and allow the paper to wiggle in the tray resulting in a crooked feed. Other possibilities are dust buildup on the rollers, or worn rollers causing the paper to slip on its way through the printer.
clean or repalce the pickup rollers, there's either too much paper dust on them causing them to slip on the paper, or there's not enough tred on them like a tire again, causing them to slip, and be sure that you aren't overfilling the tray
Try cleaning the feed roller. It may have debris on it, making it slip. Use alcohol on a lint free cloth. Often you'll see on the paper where the roller slipped on the paper. There may be a dark smudge where the roller slipped. Check it out.
Hi. If it is a thermal printer, make sure you have the paper coming from the bottom of the roll, not the top. If you have the paper the wrong way around, it will come out blank. If this is not the problem, please let me know the model number and any other information you can give.
You probably is working with paper excessively wet. Even when you cannot detect the moiture can be present in the paper. Try to use a paper dryer (there are for sale in computers stores). Dont use to leave the sheets in the printer when you are not printing, leave them in the dryer.