- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is something not setup at all on the webpage or setup wrong on the webpage of the copier to allow you to scan to email. Need an IT guy make sure that your SMTP, DNS and reply address are correct on the webpage of the machine.
your email settings got messed up... you need to go to pagescope (web interface) by typing the ip address in your webbrouser that is connected to the network and check the scan settings to see if mybe you missed something or if something has changed....
1) If you're actually scanning to an email address, make sure your SMTP email server information in the copier's web page is correct.
If you are using names instead of IP addresses, also make sure your DNS server IP's are correct.
2) If you're scanning to create the fake email set up by Sharp Network Scanner tool, the connection info in your copier is old and needs to be refreshed.
From the computer you're trying to scan to, right click on the Network Scanner Tool icon in the tray, go to Automatic Profile Update, and select Update Now. If you have no tray icon, reboot your computer.
If your copier is set up to store names instead of IP addresses, make sure your DNS information is correct in the web page.
The scan-to-email may have been set up originally to utilize the old email server, using the old domain as the conduit for sending the scans through your network.
You may have to load the driver onto the new email server, or the main network server itself (which would then allow you to scan to emails with any destination as it is using the networks connectivity to deliver the emails, not the email server).
Then you can set up as many new user accounts as you want.
scan to email can only be setup to work on a internal email server if the email server is external it will not work. also make sure you input the admin email address and the from email address when configuing the machine
What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?
751 cannot connect to server 7xx cannot connect ... 8xx could connect, but error... 801 bad user/pw or firewall 802 user/permissions 899 unknown if successful, may be normal
Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.
Ignore POP or recieve options as they are for IFAX.
you can not scan usb, it has to scan via network cable via the scan card . you can use quicksetup utility to log in to the scan card and change the destination ip address of your tower. as long as your tower has a static IP sddress , should be applied via web interface of the scan card..
I am not sure why all scan to email is deleted, but you cant use scan-to-email or any of those scanning features using a USB anyways. Must be connected to the network
If connected by USB, you can download some twain scan utility (purchase one or download free one online) on your computer and install/set it up to use the Muratec as the scanner. Anytime you want to scan, open and use that utility.