Question about DISH Network ViP 922

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Error code 024 on guide

Receiver is on but won't do anything. I can select my DVR & it pops up but then goes away after a few seconds. When I press guide it says error code 024 unable to access this feature data is unavailable at this time

Posted by Anonymous on

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1 Answer

  • Official Brand Answer
  • 184 Answers

Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to help you. Please perform a hard reset on the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at kimberly.escobar2dish.com with your account number so we can get this resolved.

Kimberly Escobar
Social Media Representative
DISH L.L.C

Posted on Apr 24, 2014

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Posted on Jan 02, 2017

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  • 25 Answers

SOURCE: Will not record a program, can not access dvr

Hello this is Matthew Gonzales with DISH Network customer service. With a 024 message, the best thing that we can do is hard reset the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at matthew.gonzales@dishnetwork.com with your account number so we can get this resolved.

Posted on Dec 23, 2010

  • 374 Answers

SOURCE: DVR is inaccessible. Error 024

You will need the receiver replaced as the hard drive is developing an internal error.Thanks for using Fix Ya.

Posted on May 04, 2009

BeckiB_DISH
  • 286 Answers

SOURCE: Dish DVR 625. Turned on

Hey there! Becki Barned with Dish Network customer service here!! I am sorry for your DVR issue! To get that resolved, if it has not been already, try to unplug the receiver from the power source for 10 seconds. If thsi does not work, a new receiver may be needed. Blog back if any other questions!!!!!

Posted on Dec 25, 2010

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2 Answers

My DVR receiver is recording programs that i originally did not put on the schedule. My receiver is also showing the programs in the guide and my daily schedule as "No Info Available". I have...


Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Jan 13, 2011 | DISH Network DISH-2800 DTV Receiver

1 Answer

Will not record a program, can not access dvr recorded programs. When DVR button is pressed get the message " ERROR 024 Unable to access this feature at this time : data not available " .


Hello this is Matthew Gonzales with DISH Network customer service. With a 024 message, the best thing that we can do is hard reset the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at matthew.gonzales@dishnetwork.com with your account number so we can get this resolved.

Sep 21, 2010 | DISH Network ViP722 DTV Receiver /...

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Dish DVR 625. Turned on this morning and it had corrupted hard drive. The unit formatted and reset itself. Now I have no access to the DVR feature. When I press record I get an Error 024 - "Unable to...


Hey there! Becki Barned with Dish Network customer service here!! I am sorry for your DVR issue! To get that resolved, if it has not been already, try to unplug the receiver from the power source for 10 seconds. If thsi does not work, a new receiver may be needed. Blog back if any other questions!!!!!

Aug 24, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

I can't pause or rewind my moveie


fktrejo,

When you try to use the DVR features, do you get an error message (024 or 311)? Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.

Ray Calo
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Jun 28, 2010 | DISH Network DVR-625 DTV Receiver /...

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DVR 510 DTV Receiver / 100-Hours Video Recorder: I have a dish 510 receiver that's been playing bac...


Guest,

The receiver may be developing a hard drive problem. Have you seen any error messages pop up on the TV screen (024 or 311)? The receiver may need to be replaced. You can call 1-800-333-3474. I hope this helps.

Ray Calo
DISH Network - Executive Offices

May 18, 2010 | DISH Network DVR 510 DTV Receiver /...

1 Answer

My dish DVR HD control doesn't work


lumaes200,

You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.

Ray Calo
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Apr 02, 2010 | DISH Network ViP622 DVR DTV Receiver /...

2 Answers

Guide shows info not available and is recording all kinds of weird stuff.


Recording weird stuff:

sounds like you have accidently created timers.

hit the dvr button 3 times then arrow up to 'Timers'

arrow up to 'Edit List'

here you can select the timers you do not want then select delete

Info Not Available:

run a check switch test

hit menu 6 - 1 -1

highlight 'check switch' and press select

highlight ' test' and press select

wait for the test to finish

if an error pops up there is probably a signal issue, otherwise exit out

you will get attn 015 message, allow this to finish and you will get 330

this is the guide downloading... if this does not happen go to
menu - 6 - 6 and select yes

if it still does not download call dish network













Jan 28, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

No dvr function


Try a hard reset, disconnect from outlet for 2 minutes. If that does not work, check to see if you get an error code, 311 or 024 and if so, your receiver needs to be replaced. Call Dish!

Jan 08, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Error message 24 - DVR not available


The 024 message means the hard drive itself is having problems functioning correctly. Try a hard reset where you unplug the receiver for 10-15 seconds and plug back in. If the problem persists a replacement may be necessary.

Jan 01, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Getting error code 024 on vip722 dishplayer


Cause
This message is displayed when a feature that relies on guide information such as Themes, Timers, DVR Events etc. is being used and the receiver does NOT have access to the guide information.

  • Power off the receiver and unplug the receiver from the electrical outlet. Wait 10 seconds, plug the receiver back into the electrical outlet and power the receiver on.
  • Nov 15, 2009 | Televison & Video

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