Question about HP OfficeJet 7410 All-In-One InkJet Printer

1 Answer

When I click HP Solution Center, it says no printers connected.

When I click SCAN, it does not scan. It just blinks and then it stops. No scanning or printing is done.

I had a TRAY APP error 2 months ago.

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  • HP Master
  • 1,996 Answers

Go here and use the solve a problem troubleshooter to find the solution.(possibly here?)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 19, 2009

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2 Answers

Which software to scan ?


Down load the software for your windows 32 or 64 bit here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1138373&

You need the full package to use the scanner.

To scan a picture or document, follow these steps: Step one: Load the item to scan You can scan from the scanner glass or from the ADF (Automatic Document Feeder) tray, if your product has one.
  1. Make sure that the product is connected to the computer.
  2. Turn the product on.
  3. Load the picture or document:
    • Scanner glass : Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
    • ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.
Step two: Scan the item
  1. Open HP Solution Center with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Solution Center
    • Double-click the HP Solution Center icon (c01810967.gif ) on your desktop.
  2. If you have more than one HP device installed, click the tab or icon for the product that you are using to scan.
  3. Use one of the following methods to start the scan:
    • For photos or artwork : Click the on-screen Scan Picture "button" in HP Solution Center.
    • For a text document with or without graphics : Click the on-screen Scan Document "button" in HP Solution Center.
    A screen displays to prompt for scan settings. If a settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. For the HP Solution Center "button" that you are using ("Scan Picture" or "Scan Document"), set the option to prompt for settings each time you scan, and then click OK .
    3. Start the scan again.
  4. Read through the various options for the scan settings. Make selections for at least the following items:
    • Scan to: Select your scan destination from the drop-down list.
    • File Type: Select the file type from the drop-down list.
    • ...Save Options...: (available only for certain "Scan to" destinations): For example, if you are saving to a file, click this option to select your Save Location .
    • Show preview...: Select this check box if you want to see a preview before the actual scan.
    c01940398.gifImportant : HP Solution Center software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  5. Click Scan . The preview screen might display, if you selected an option to show a preview. Use the options on the preview screen to make any desired adjustments before you complete the scan.
After the scan completes, it goes to the destination that you specified in the settings. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Using the scan button on your printer HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. c01940398.gifImportant: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want.

Mar 03, 2011 | HP Officejet 4355 All-In-One InkJet...

1 Answer

How to scan more than 1 page at a time


ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. Open HP Solution Center with one of the following methods:
  1. Click Start , click All Programs , click the HP folder, and then click HP Solution Center
  • Double-click the HP Solution Center icon on your desktop. A "Scanning from..." screen displays to prompt for scan settings. If this settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. Click Scan Settings , and then click the appropriate option from the popup menu: Scan Picture Settings or Scan Document Settings .
    3. Select the check box, Prompt for settings at the time of scan , and then click OK .
    4. Click Home , and then start the scan again.On the "Scanning from..." screen, click the appropriate option under "Scan Shortcuts" on the left. Each shortcut has a default group of settings that display when you click it.
  • Click Change Settings , and then read through the drop-down menu choices for all of the settings for the shortcut, adjusting any settings as necessary. Also click the Advanced Picture Settings button and the Save to file Save Options button to view your choices and make any changes. Important : HP Solution Center versions and options vary, depending on your printer. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  • Click Scan . The preview screen might display, if you selected the option to show a preview. Use the options on the preview screen to make any desired adjustments before you finish the scan.
  • After the scan completes, it goes to the destination that you specified in the settings.
  • Scan Button: HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. Important: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want. NOTE: The steps to set up the scan button on your printer can vary depending on your printer model, and the version of software that is installed. For specific instructions, click the Help button on the home screen or settings screens in HP Solution Center.




    I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

    Dec 04, 2010 | HP Officejet 6310 All-In-One InkJet...

    1 Answer

    I cannot get my F340 to scan. When i push the


    Are you using Vista? I know that the Scan button doesn't work with Vista. There's a way around it though (if Vista is the problem.) Click the Windows Vista icon, click All Programs, and then click Windows Photo Gallery (mine was in a subfolder.) Click File, and then click Import From Camera or Scanner. Click Import, and then click Scan. There is also a similar way to scan with the Paint program.

    Jul 19, 2010 | HP Deskjet F340 All-In-One Printer

    1 Answer

    How to scan with an HP J4580


    Do you have the full-feature software installed? What OS is on your computer? Assuming you have the full-feature software installed (installed before connecting the printer to the computer) and a direct USB connection (with a good cable and functioning USB port), you have two choices.

    Start the scan from the computer (have the document face down on the glass or face up in the ADF (for models with the document feed) and the all-in-one ready. For this, with Windows, launch the HP Solution Center (Start > All Programs > HP > HP Solution Center), then click either the Scan Photo or Scan Document button in the program. Set the desired scan settings (this should come up if it wasn't turned off) then click Scan.

    Alternatively, you can start the scan from the button (it's the one closest to the button with an X (cancel) on the all-in-one and that will launch the HP Solution Center (assuming HP Digital Imaging Monitor is running). The scan menu will also come up on the printer screen with requests for more setting information (destination etc.)

    With Win7 and Vista, Paint will acquire scans (Import from Camera or Scanner). Some versions of Vista and most of Win7 also include Windows Fax and Scan which will also handle new scans.

    I hope this helps.

    Cindy Wells

    May 01, 2010 | HP OfficeJet J4580 All-In-One Laser...

    1 Answer

    How do I scan a picture from my HP (Printer*Scanner*Copier on to my PC


    Hi,

    To scan a picture follow the following steps :

    1. Click on start then click on All program
    2. Click on the HP , and then click on HP Solution Center 3. If you want to scan a photo then Click the on-screen Scan Picture "button" in HP Solution Center.
    If you want to scan a document without document then Click the on-screen Scan Document "button" in HP Solution Center.

    4. Set the option to prompt for settings each time you scan, and then click OK
    5. At last click on Scan.

    and save your file.

    Regards

    Ashly

    Feb 25, 2010 | HP Photosmart C4180 All-In-One InkJet...

    2 Answers

    When trying to scan to my HP J4580 Officejet J4580 All-in-One printer it says "No scan options, refer to device documentation". What does this mean?


    It means you need the HP scanning software running on your computer. The computer tells the scanner how to scan, what to scan and where to save the image after scanning. The scanner has no options until received from your computer.

    Feb 09, 2010 | HP OfficeJet J4580 All-In-One Laser...

    1 Answer

    Problems with HP Photosmart C6280 All-in-one Printer


    Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
    NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
    1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
    2. Click Scan Settings .
    3. Click Scan to... Setup .
      NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
    4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
    5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
    6. Click OK .

    Jun 23, 2009 | HP Photosmart C6280 Printer

    1 Answer

    Scan to computer does not come up in menu


    Greetings,
    This is the one stop solution that you were looking for.
    1. Open HP Solution Center, if it is not already open:
      • Windows XP or 2000: Click Start , click All Programs , point to HP , and then click HP Solution Center .
      • Windows Vista: Click the Windows icon , click All Programs , point to HP , and then click HP Solution Center .
      HP Solution Center opens in a new window.
    2. In HP Solution Center, click Settings , and then click Scan to...Setup . The Front Panel Destination List Setup window opens.
    3. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button . The program moves to the Front Panel Destination list. NOTE: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
    4. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.
    Greetings,
    TechSup1

    May 01, 2009 | HP Photosmart C6280 Printer

    2 Answers

    Why wont it scan?


    If you are getting this message when you are trying to scan from the All-In-One.

    And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
    HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
    Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
    All-In-One printer.
    If it still does not work then try the bellow steps:
    Go to:
    My computer>C:windows>system32
    Copy hpzipm12
    minimize this window
    Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
    minimize this window.
    Go back to My computer>C:>windows>system32
    Copy hpzinw12
    minimize this window

    Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
    Now you will see two new files in Startup
    Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
    Copy hpqtra08
    close this window
    Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
    Restart the computer
    Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
    check destination list> if available applications are not in the destination list then add them in the front panel destination
    Tried to scan.
    Good Luck

    Oct 06, 2008 | HP Photosmart C3150 Printer

    3 Answers

    Can not scan to computer


    hi,

    below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

    Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
    1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
      • On the Windows desktop, double-click the HP Solution Center icon.
      • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
      If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
    2. Click Settings .
    3. Click Scan Settings and Preferences .
    4. Click Scan to... Setup .
    5. Click the Destination List tab.
      NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
    6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
    7. Click each program to include on the Scan To list.
    8. Click the Add arrow.
    9. Click OK .
    10. Scan a document using the Scan To button on the front panel.
    11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

    Thank you so much.


    adonscott

    Jun 02, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

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