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I cannot load to my epcc.mylabsplus.com - Mozilla Firefox

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I could & I arrived here "Welcome to Pearson MyLabsPlus", which is a gateway to "El Paso college". (IP address 159.182.164.119). Normally I'd just give you the url using the IP address but it wont work as its a secured link.

My guess is that either your browser is damaged (by malware which is redirecting you though an alternate gateway which doesn't have the DNS record) or your ISP's dns simply doesn't know this URL.

i cannot load to my epcc.mylabsplus.com - 24162751-wxpaklkqiapao3rwyzi1syb2-4-0.jpg Does the same thing happen if you use a different browser like Chrome for instance?

Try to reset internet explorer.

To reset Internet Explorer settings

  1. Close all Internet Explorer and Windows Explorer windows that are currently open.
  2. Reopen Internet Explorer.
  3. Click the Tools button, and then click Internet options.
  4. Click the Advanced tab, and then click Reset. ...
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
Network faults
Temporarily change your DNS settings.

  1. Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
  2. Right-click the connection that you want to change, and then click Properties. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.

4.Now look at the bottom of the screen you will see preferred DNS press the "Use the following DNS server address" and in the first preferred enter 8.8.8.8 and the second enter 8.8.4.4

This is the IP address of the Google DNS servers which will replace your ISP's one. I have tested Google and it knows your El Paso college gateway IP.

Once you have done that OK it and either do a START>RUN>CMD>ipconfig /renew
or reboot the computer.

Try this fix and if it works you can safely leave the settings as is. It wont make any difference to you normal browsing. If not just re access the settings and click the obtain DNS server automatically.

Posted on Apr 14, 2015

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Posted on Jan 02, 2017

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I don't know what version of internet explorer I have on my computer. All of a sudden I'm getting an error message when I try to log into a program called Mylabsplus. It requires IE8. I have been...


Hi

You do not mention which operating system you are using.

If you have automatic updates activated and are using Windows Vista or Windows 7, then you may have been upgraded to IE9.

If you are using XP, then IE8 is the highest you can go with.

It is unusual for a program to only work with an older version of IE.

Try to restore your settings to a time before the settings changed, when your computer was working well:

Start > All Programs > Accessories > System Tools > System Restore > Restore my computer to an earlier time > select date and event on calendar and schedule for when pc was working well > restore > restart pc.

I hope this helps.

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