Question about KitchenAid Architect Series KEMC308KSS Electric Double Oven

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Kitchen Aid microwave door -- outer glass

Kitchen Aid microwave door outer glass shattered spontaneously. What to do?

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Lisa, I do not have a solution, but have the same problem. My KA superba micro has been used about 10 times. While it was off, and while no one was home, the outer glass in the door shattered. I suspect this may be a defect.

Posted on Aug 25, 2009

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Posted on Jan 02, 2017

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Replace inner glass on kitchen aid wall oven


This can be quite a difficult issue to deal with.. This is really a job for a pro technician, honestly. But if you should choose to try it. Remove the oven door from machine, by opening door slightly and looking at hinges you should be able to be able to slide a small arm on the hinge that locks the hinge and stops the door from closing. You then hold door and move toward closing it and lever the hinges out of their space and carefully place door on floor. Then you have to disassemble the door and remove glass. The video below IS NOT EXACT but will help you with what your up against.

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All sorts of things can cause this, sudden change in temp, getting the glass wet whilst it is still hot, a knock or bang form an earlier time could have weakened the glass.
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Depending on your household insurance, some policys cover for breakage of glass fittings, would be worth checking.
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I doubt you will get it cheaper any where, Zanussi is a bit of a closed shop.
If you can let me have the exact model no and the er number, I might be able to help you.
As for the reason it shattered, there are numerous reasons for this to happen, too many to go into, but it is a very common problem with cookers..
They do just go without any warning.
A cold kitchen could indeed be a factor, a badly fitting door is another factor, i could go on and on and on!!!!!
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1 Answer

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not a problem, first you can refer to your user manual as to how to remove door, (pg 21) heres a link if you misplaced it.
http://shared.whirlpoolcorp.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%204456573.pdf

then Ill include this link as well, which is apart breakdown for your GENERAL oven, and i do this so you can see the different panes of glass( ther are 4 of them inthe oven door, each one different so ordering hte right one will be half the battle. http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208186032.pdf
the numbers after you model example, kemc308kss** (01,02,03,04) these last 2 digits will also determine which glass you actually have

http://shared.whirlpoolcorp.com/product_literature/search_results.jsp?searchTerm=kemc308kss&siteCd=WHRCOM
Once the door is off and you have the correct glass, changing the glass is nothing more then reomving screws from the door frame, layer by layer until you get to the broken pane, not real difficult at all

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1 Answer

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will need a model number to tell you the correct price ... most will have to replace the door... you can also give sears a call .. if you gripe loud ... they may replace it for you...

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doubt anything to do with popcorn. glass like that does sometimes shatter probably a stress fracture. quite often happens with oven doors as well

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