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Auto attendent stays on - RCA 25425RE1 Phone

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Set up auto attendant toshiba


This is a system wide setting please go to http://www.telecom.toshiba.com/ and obtain a users guide for VM specifically the administrators guide. If this does not work. Stay on this same site and find a dealer to log into the system to change the settings for you

Feb 26, 2013 | Toshiba DKT-2020-SD telephone

1 Answer

How do you erase and change after hours greeting?dhalman


Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

Feb 10, 2011 | Lucent PARTNER18 Corded Phone

1 Answer

We have Panasonic TES 824. We connected 3-direct lines, one of them is for fax. However if I call the fax number, it goes to auto attendant. How to disconnect the fax number from auto attendant? Awaiting...


By programming. If the Auto Attendant is the DISA card, you can tell it to listen for the FAX tone and transfer it to the fax extension, or, you can program the 3rd number to ring only the fax extension and no others. Both require programming in the system cabinet.

Carl

Jan 18, 2011 | Panasonic KX-TA824PK Phone

1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Take auto attendant off lines


You need to go in to system admin of the phone system and remove the lines from preset forward that goes to voice mail group 440 or if it is set for delay remove preset forward destination.

Apr 20, 2009 | Vodavi Lands Phones

1 Answer

Auto attendant


In order to do that, you need to know which Auto Attendant you have. I'd recommend calling a Panasonic technician (you call them engineers).

Here's a manual just in case you what to take a whack at it.

http://www.lccuk.com/files/docs/manuals/ICX_Feature_Operation.pdf

Carl

Mar 23, 2009 | Panasonic Lands Phones

1 Answer

Night ring change the number of rings


Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

Feb 11, 2009 | NorStar M7324 Telephone

1 Answer

AUTO ATTENDANT NOT ANSWERING


There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

Jan 19, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Cant get auto attendant to turn off.


What are you trying to do. It isnt that easy to turn the Auto Attendant partially off....

Jan 17, 2008 | Avaya Magic Voice Mail Automated Attendant...

1 Answer

Changing auto attendant's voice to be my own.


GBSA: Depending on which auto attendent you have, which is
an add on device to your phone system, you will either have to go to the actual unit and access it via a jack, some have built in CD mikes and re-record the message. The newer units have an access code that you dial from your extension unit allowing you to make the change from there. Thank You. Jerry

Nov 26, 2007 | NorStar Meridian M7310 Phone

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