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I have an IMAC and all of a sudden yesterday I cannot scroll down on facebook account!

I have an Imac computer. For two days now my facebook account won't scroll down...scroll bar disappears...help please

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  • mickeym99 Apr 17, 2014

    Hi Ruth , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?

    Does it only do it on FB or is it all sites?

  • Ruth
    Ruth Apr 18, 2014

    Hi Mickeym99...It only does it on my FaceBook home page and games...thank you!

  • mickeym99 Apr 18, 2014

    Are you using Safari or Firefox or another browser to get to FB? I would recommend resetting your browser to factory settings, NOT YOUR COMPUTER JUST THE BROWSER. Once I know which Browser I can direct you on how to complete this task.

  • Ruth
    Ruth Apr 18, 2014

    Thank you Mickey, I use firefox...does knowing this help you any?

  • Ruth
    Ruth Apr 19, 2014

    Thank you Mickey, when I click on the trouble shooting in the help menu there is NO reset firefox. I am so frustrated that I just give up...I appreciate your help but maybe it's my computer. Its an Apple IMAC and is very intuitive but this is the first time I have had a problem that can't be solved! Thanks for trying anyway...

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Ruth, the solution would be to reset firefox back to its factory settings. First you will want to export your favorites and make sure that you have all your passwords for all your favorite sites documents.

To back up your bookmarks you will:
1. Click on Bookmarks under the bookmarks menu or under the orange firefox menu in the upper left hand corner.
2. Click on "Import and Backup" this menu will allow you to export your bookmarks to an HTML file, save that to your desktop.

Now that we have your bookmarks saved we can reset your browser.
1. Click on the help menu or in the upper left hand corner click on the firefox menu then help.
2. Under the help menu you will click on Troubleshooting information.
3. On the new window that opened you will see in the upper right hand corner a button that says "Reset FireFox" you will click that button and allow it to complete.

That will restore FireFox to it's original settings, allowing all your pages to load correctly.

To restore your bookmarks you will
1. Click on the bookmarks menu or the orange FireFox menu in the upper left hand corner select bookmarks.
2. Click on show all bookmarks.
3. Click on import and backup
4. select your backup file on the desktop.
That will restore all your bookmarks to your browser.

I hope this helps, please let me know the outcome.

Mickey

Posted on Apr 19, 2014

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