NEED A REPLACEMENT TABLET HAVE PURCHASED EXTRA INSURANCE

it will be the battery - the batteries can only be charged a certain number of times
cost of battery approximately $25 USD plus shipping costs
moderate difficulty in opening tablet see below video
https://www.ifixit.com/Guide/Tagital+T10+Battery+Replacement/72817

Had a different tablet that was a kids tablet
was told by a seller/ retailer that it was impossible to replace the battery.
However I figured out how to open up tablet and purchased a replacement battery on line and fixed tablet.
hardest part was figuring how to open tablet ...

take it back to where you got it and they will advise the procedure to follow

Call your insurance.

You will need to get back on with Visual Land. all I can offer you is that batteries do go bad, and sometimes need to be replaced. We cannot force Visual Land to replace your tablet.

Hello Pauline,

I know this must be frustrating. When this occurs, it is more times then not a problem with the hardware power port on the tablet. (the hole you plug the USB cable into on the tablet)/ The USB cable cannot make a solid connection because the port is damaged, and therefore electricity cannot get to the device or battery.

Do you have a warranty? I recommend seeing if the manufacturer will replace it. Also, if you have device insurance, you can try and get a replacement. Either way, you must replace the broken hardware power port.

Good luck!

warranty rarely covers screen damage unless you pay extra for it. It is possible they will replace it but "my dog ate it" is going to get you a definite NO. Check with Walmart- you never know- but based on what they pay their employees a helpful customer service experience is probably NOT in your future visit...

Buy another tablet.

Hi Jean!
Yes you can return that tablet to the manufacturer official store. If they have any assistance about this . Mainly in these case they only give repair warranty not like that they take thier product back and give you your money back . Hope you undertand . Thankyou.

http://www.curtisint.com/web/browser.asp?productID=PLT1066&catName=TABLET

Good luck, mine is doing the same thing. If you purchased the extra warranty, they sent me a cheque to replace.

It should be free if you have insurance and it is under warranty