Question about Xerox Phaser 8550/SDP Color Laser Printer

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Black smudges from one tray only

Black smudges from only one paper tray

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  • 3 more comments 
  • Mike Frost
    Mike Frost Apr 17, 2014

    Im running tabloid extra, thick card stock and black streaks are all over each page.

  • Mike Frost
    Mike Frost Apr 24, 2014

    We are now getting the black smudges from paper tray 2 with thicker paper, anthying heavier than 20lb. And we always tell it what we load it with.

  • quennie732 Apr 24, 2014

    Well you got me... The fact that it runs OK from tray 2 says the belt cleaner is fine. Service call? Sorry. -Carl

  • Mike Frost
    Mike Frost Apr 24, 2014

    Thanks, tray 2 does lay down black smudges (looks like tire tread) but only when we send labels through it. I set for labels, they are thick.

  • Mike Frost
    Mike Frost Apr 28, 2014

    changed the transfer rollers and the wast cartridge no help. Maybe I am not explaining what we are getting correctly. It is black ink all ofer the entire print area that looks like roller marks. Sort of if you took a paint roller and had just a little paint on it and rolled it out.

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Dust, dirt, toner, in paper path, clean. This paper hits portions of the printer diff. than 20lb and grabs toner where thinner paper does not. -Carl

Posted on Apr 21, 2014

Testimonial: "I took apart the area labeled (D) and cleaned everything I thought the paper touched and it's the same. I replaced the fuser but that is not the problem, still the same."

  • 2 more comments 
  • quennie732 Apr 23, 2014

    When you use this stock you "tell" the unit that you are using thick stock right? and its only on this job/tray the problem happens? -Carl

  • Mike Frost
    Mike Frost Apr 24, 2014

    Yes, that is correct.

  • Mike Frost
    Mike Frost Apr 24, 2014

    I have a new transfer roller and wast cartridge on the way. I have seen a belt cleaning kit which I do not know about.

  • Mike Frost
    Mike Frost Apr 24, 2014

    I just ran 80lb text, no smudges in tray 2, tray 1 MPT horrible.

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