Question about HP Photosmart 2575 All-In-One InkJet Printer

1 Answer

Black line down the middle of scanned documents with HP 2575

Please, any help?
I do not know why I get a thick black line down the middle of any scanned document with my HP Photosmart 2575......
I would appreciate any help.
Thanks.

Posted by on

  • rfranco1964 Jun 19, 2009

    Well, I really appreciate your help, although my machine still does not work, and it is a new HP 2575, bought in Canada but brought to my working place in LatinAmerica.
    But I accept that I will have to take it to a technician here somewhere, because I did everything you suggested, but without success. I still have that horrible THICK BLACK STRIP or LINE in the middle of my scanned and copied images.

    Thank you anyway! I am glad I got to know this service!
    Excellent!
    I will surely use it again!
    I will follow your advise: I need technical service now.

    I am writing to you from the jungles of South America!
    Chao!
    All the best!

    Ricardo Franco

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1 Answer

Hello rfranco1964

I'd like to assist with this issue.

I understand the problem may have appeared like this?

This problem is quite a common one I have come across and the first step I take is usually to power cycle the all-in-one. This works in most cases. I understand you are seeing a black line such as this after scanning? If so, power cycling the unit may seem too simple, but in most cases it does help.

  1. Unplug the USB cable from the all-in-one
  2. Unplug its power cord
  3. Plug the unit back into a wall socket without a power strip if possible
  4. Connect the USB cable back in
  5. Try to copy a document. Is the problem now solved?
If not, you may need to try cleaning the glass. Turn off the all-in-one, raise the lid and clean the glass with a soft cloth or sponge slightly moistened with a non-abrasive glass cleaner or water. Dry the glass with a lint-free cloth.

Now close the lid, turn on the unit, and try to do a blank copy without inserting any paper. Is the problem now gone? If so, it may have been any residue on the glass which prevented the light from passing through to the page, and thus creating a black smear down the center.

If the issue persists, it may be an internal problem with the scanning unit, and in that case would need to be serviced.

With regards

nLinked

Posted on Jun 19, 2009

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