Have you checked the lift assist hinge springs on the back of the grill. If they are broken or have come loose, it's impossible for one person to lift the lid. Also, if the lid gasket is severely worn, this could cause the lid to stick.
If none of the above is the culprit, contact Big Green Egg by email or phone
[email protected] or call (800) 793-2292.
Hope this helped you to troubleshoot and solve the problem.
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