Question about Brother PRCFH1 ORIGINAL Cap Holding Hat Hoop Frame, 2x5" Embroidery Above Brim, for All PR600 PR620, PR650, Babylock EMP6 BMP8 BMP9, 6 Needle Machines

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Cap frame isn't reconagnized by emp6 machine

Frame is on machine correctly but the emb. machine does not reconanize the frame. why?

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