I have a Honeywell 3800g tethered barcode reader that has been working fine on the same computer for approximately 3 weeks. It has been used to scan patient ID bar codes and drug NDC numbers in our...
It's a USB scanner. Maybe you accidentally scanned some rogue barcode that changed the default symbology to something that you can't use in Meditech. I would start troubleshooting basically with this. On the PC where it no longer reads into your Meditech software, try to remove and re-insert the USB cable on both ends - scanner and USB port. Next, ensure that the scanner's driver is set to use this HID (human interface device) as a keyboard emulation device. Next, get (or download and print) the manual for the device, because it has barcodes for changing scanning settings, symbologies, etc. Scan the barcode that says "Reset to default settings", then try scanning again. At this point, if you still cannot get a reading in the Meditech software, try to specify the correct symbology for your medication barcodes. If you still have issues, try a different USB port on the same PC. If still issues, try a different PC. If it works on Meditech on another PC, perhaps you need to update your Meditech version on the bad PC to match the version that works. If all else fails, exchange it for another one; perhaps it truly is defective. I hope you can get up and scanning again!
Edit: I just realized this scanner has more cables than just USB. Are you using a wedge? If so, what kind (PS/2, RS232 (serial) interface, etc.)? There is different troubleshooting for PS/2 and RS232.
Mar 24, 2017 |
Honeywell Office Equipment & Supplies