Question about Lexmark T644 Laser Printer

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242.13 paper jam error We cannot find any paper jammed in the paper

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Hello,

The paper jam error 242.13 can be caused by an actual paper jam in the printer but since you did not find any paper the next thing would be pickup rollers. The pickup rollers can become worn and if they don't grap the paper right it will not more from the tray. There is a sensor that tells the printer that the paper exiting the paper tray and to start the printing. If this sensor does not detect paper when it should be there it gives a "paper jam" error thinking the paper is jammed. Look at the top page of paper for 1 or 2 light gray marks. If you see them then the rollers are the problem. You can see the rollers if you turn the printer on its side and remove the paper tray. To test the pickup rollers you can take off the rubber rollers( they look like white rubber band) from the wheel and turn them inside out, this will work as a temp fix untill you can get them replaced. If you need them replaced we can provide them or you can call a local repair show. I hope this helps, if so please rate my solution.

Buddy
Corporate Computer
Over 21 years of computer and printer support/repair

Posted on Jun 19, 2009

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The fuser in the T644 printer has many sensors on it as well and they are prone to getting stuck.9 times out of ten when you have a paper jam error and there is no paper in the printer the issue is in the fuser.if you are using a duplexor or extra tray this adds more chance that one of those sensors are stuck too.

Posted on Jul 01, 2009

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You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


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Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


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1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

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6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

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