Question about HP LaserJet 2840 All-In-One Printer

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I use HP director with macintosh computers on a network. Recently, when I try to scan anything (single or multiple) pages. it sounds like it is starting and then it says "cancelling scan" and quits with the documents half way into the document feeder.

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Something to do with the hardware of your printer.
Make sure the printer is connected directly to the walljack without a surge protector and then try to scan and if this does not work.
pull out the power cable without shutting the printer down.
then pull out the printer power cable from the wall socket.
Wait for a minute and then connect the printer power cable to the wall jack and then connect it to your printer and this should resolve your issue

Posted on Jun 18, 2009

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Posted on Jan 02, 2017

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I have a hp psc 1310 series printer and i can not find the site to check the ink levels. The book says to use the hp director on page 28.


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer. Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

Oct 05, 2010 | Office Equipment & Supplies

1 Answer

I have hp officejet 6110 all- in- one and cannot scan page of text into my computer. Printer gives message "Scanning error. Cannot connect to computer."


If you have updated to Internet Explorer 7 or 8, the HP Director program won't work correctly without the update patch from HP Support. Go to HP Support, put in the model number of the device and search for drivers. Look for a special driver or patch for Internet Explorer and download and install. This will allow the HP director to run from the desktop. Once it is started you should restart your printer and make sure it is connected with a USB, or if it is connected directly to the router for your home network, you should uninstall the printer, then reinstall the printer and see if the computer sees it this time with the new driver on the hard drive. Once it installs, see if the HP Director can be started from the desktop and choose scan document, It will ask what you want to scan and where do you want to scan it to. Click document or picture...I have mine set up to scan text documents as PDF's and Pictures as JPGs. I then set it to "Save to file" when the scanning is done, whether it is one file or many, the director will then ask what folder you want to save the files to. That's all there is to it. Good Luck, ParrotHead PC Repair

Sep 08, 2009 | Computers & Internet

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Scanning multiple pages as a single document


The pages you scan in are each individual "pictures" which are very different than the text in the everyday word processing file. What you can do is to make a new word processing document and insert each of the scanned pictures into this new document in order. This will allow you to print all the pages in one job by printing the word processing document. As far as I know there is no way to scan all of the pages into one single file.

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Scan a Multipage Document into a Single File


My scanner is a Cannon but the basic jist of what your trying to do is universal. You need to open up the software for the scanner and look for an icon that says scan to file. It sounds like you have already done this. If so you are very close in the step I mention to the setting you need to scan multiple pages into one PDF file. Once you find the setting to scan multiple pages be sure to not click "FINISHED" until your last page is scanned in.

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I have recently bought a new laptop which is run on Vista. My printer is an HP 1317 which I can scan with on my desk top, but cannot do on the laptop. I can print ok but cannot find anything to let me...


Go to : http://welcome.hp.com, and see if they have an updated HP DIRECTOR, or maybe a VISTA PATCH you may have to install. If you can't locate either on the HP SUPPORT page, contact HP TECHNICAL SUPPORT on the same page, and they may have a solution for you.

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When trying to scan, 7210 doesn't see/recognize networked computers


From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

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Just go to here http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs get the driver, and it should all work.

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